Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Jessica Philyaw

Chicago

Summary

Experienced event concierge with a proven track record in coordinating and managing high-profile events. Excels at facilitating seamless guest experiences by anticipating needs and addressing concerns promptly. Expertise in communication and problem-solving ensures client satisfaction and event success. Retail management professional with a solid record of accomplishment in increasing team efficiency and performance. Dedicated to monitoring and motivating staff towards continuous improvement and exceptional customer service. Natural leadership skills and analytical problem-solving abilities ready to take on any challenge.

Overview

12
12
years of professional experience

Work History

Event Concierge

Marriott Inc
07.2023 - Current
  • Increased overall guest satisfaction through timely communication of updates and changes in event schedules or venues.
  • Maintained detailed records of client preferences, ensuring customized experiences for returning guests.
  • Served as a key point of contact before, during, and after each event, addressing any concerns quickly and professionally.
  • Conducted post-event evaluations to identify areas for improvement and implement corrective actions as needed.
  • Implemented innovative ideas that elevated the overall atmosphere of each event, earning positive feedback from guests and clients alike.
  • Facilitated smooth transitions between different segments of an event, keeping everything on schedule without sacrificing quality or enjoyment for attendees.
  • Masterfully managed multiple simultaneous events while maintaining a high level of organization and attention to detail.
  • Provided exceptional customer service by anticipating needs and exceeding expectations during events.
  • Collaborated with cross-functional teams to successfully execute large-scale events and conferences.
  • Cultivated positive relationships with clients, resulting in repeat business and increased referrals.

Front End Supervisor

Fresh Thyme Farmers Market
07.2019 - 07.2023
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.

Assistant Store Manager

Walgreens
09.2012 - 10.2018
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll and time and attendance systems.
  • Protected store assets with effective loss prevention strategies.
  • Resolved customer complaints immediately, escalating those that required additional assistance.
  • Reviewed and calculated payroll to promote timely disbursement of paychecks.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.

Education

High School Diploma -

Prosser Career Academy
Chicago, IL

Skills

  • Display setup
  • Opening and closing procedures
  • Shift checklists
  • Conflict management
  • Employee training
  • Cash transactions
  • Workforce Management
  • POS systems operations
  • Customer relations
  • Records management
  • Customer Service
  • I-9 documentation
  • ADP
  • Daily payroll activities
  • Inventory management
  • Schedule coordination

Education and Training

other

Timeline

Event Concierge

Marriott Inc
07.2023 - Current

Front End Supervisor

Fresh Thyme Farmers Market
07.2019 - 07.2023

Assistant Store Manager

Walgreens
09.2012 - 10.2018

High School Diploma -

Prosser Career Academy

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Jessica Philyaw