Jessica Perdue
West Chicago
Summary
Motivated and energetic service support professional with extensive experience in patient care coordination, administrative support, and organizational management. Demonstrates exceptional attention to detail, critical thinking, and proficiency in electronic records and insurance processes, while maintaining quality standards in all interactions. Consistently delivered compassionate service, ensuring confidentiality and quality standards in fast-paced healthcare and customer service environments. Seeking a position in a healthy, positive work environment, where I can utilize my strengths, skills, and knowledge to help accomplish the company’s goals and growth.
Overview
4
4
years of professional experience
Work History
Service Support
Reliable Medical
Aurora, IL
11.2024 - Current
- Established strong relationships with key vendors, ensuring timely delivery of parts and reliable service support.
- Collaborated with other departments to optimize cross-functional support and enhance overall service delivery.
- Conducted thorough assessments to determine eligibility for services or additional supports as required by each individual''s circumstances.
- Coordinated closely with other departments to ensure seamless integration of support services across the department.
- Created lasting client relationships through exceptional communication and follow-up support services.
- Documented customer interactions for consistency and future reference.
- Adapted quickly to evolving product knowledge, effectively addressing diverse client needs.
- Conducted follow-up calls to ensure resolution of issues and bolster client relations.
- Responded to client requests for products, services, and company information.
- Enhanced client satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to update parts in services based on individual client needs.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize client needs.
- Managed timely and effective replacement of damaged or missing products.
Patient Care Coordinator
Ivy Rehab Physical Therapy
Geneva, IL
04.2023 - 11.2024
- Coordinated patient schedules to optimize clinic operations and enhance patient flow.
- Managed insurance verification processes to ensure timely authorizations and minimize delays.
- Developed and maintained positive relationships with patients, addressing concerns and improving satisfaction.
- Implemented electronic health record systems to streamline documentation and improve data accuracy.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Coordinator
Physicians Immediate Care
Aurora, IL
03.2022 - 03.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand clinic policies and procedures.
- Implemented electronic health record systems to streamline documentation and improve data accuracy.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Internship Student
Banyan Treatment Centers
Naperville, IL
06.2022 - 09.2022
- Assisted in patient intake processes, ensuring accurate documentation and compliance with treatment protocols.
- Coordinated scheduling for therapy sessions, optimizing resource availability and enhancing patient engagement.
- Conducted research on treatment methodologies, contributing to evidence-based practices within the organization.
- Developed educational materials for patients, improving understanding of treatment plans and recovery strategies.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Education
No Degree - Human Services
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Community High School
West Chicago, IL06-2003
Skills
- Working Under Pressure/ Deadlines
- Self-Motivated/ Goal Oriented
- Demanding/ Fast-Paced Settings
- Knowledge of Word, Excel, EZ Health
- Customer Relations/ Support
- Organization/ Time Management
- Multi-Level Communication
- Record Keeping/ Data Management
- Flexible/ Adaptable to Change
- Rapport/ Interpersonal Skills
Timeline
Service Support
Reliable Medical
11.2024 - Current
Patient Care Coordinator
Ivy Rehab Physical Therapy
04.2023 - 11.2024
Internship Student
Banyan Treatment Centers
06.2022 - 09.2022
Patient Care Coordinator
Physicians Immediate Care
03.2022 - 03.2023
No Degree - Human Services
College of DuPage
High School Diploma -
Community High School