Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Payne

O'Fallon

Summary

I have a background in retail sales and dining services, where I gained hands-on experience in customer service, teamwork, and routine tasks. I assisted customers with purchases, answered questions, maintained neat displays, and helped create a welcoming environment in the store or dining room. I assisted my coworkers during hard hours, worked in a fast-paced dining setting, ensuring that everything was efficient and hygienic, and helped make sure that guests enjoyed themselves. These roles helped me develop outstanding communication skills, adaptability, time management, and the ability to behave professionally under pressure.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

TJX Companies
Terre Haute, IN & Fairview Heights, IL
07.2023 - Current
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Answered questions about store policies and addressed customer concerns.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Stocked merchandise, clearly labeling items, and arranging them according to size or color.

Dietary Waitress

The Colonnade Senior Living
O'Fallon, IL
06.2021 - 06.2023
  • Assisted in meal preparation and presentation, enhancing overall dining experience for residents.
  • Trained new staff on food safety protocols and service techniques to ensure compliance with health standards.
  • Monitored resident satisfaction during meals, addressing concerns promptly to enhance service quality.
  • Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
  • Cultivated warm relationships with regular residents
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and dessert plates.
  • Washing dishes when short-staffed.
  • Rolling silverware in napkins at the end of shifts.

Education

Bachelor of Science - Psychology

Indiana State University
Terre Haute, IN
12-2027

High School Diploma -

O'Fallon Township High School
O'Fallon, IL
12-2023

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash register operation
  • Time management
  • Communication
  • Loss prevention
  • Organization

Timeline

Retail Sales Associate

TJX Companies
07.2023 - Current

Dietary Waitress

The Colonnade Senior Living
06.2021 - 06.2023

Bachelor of Science - Psychology

Indiana State University

High School Diploma -

O'Fallon Township High School
Jessica Payne