Jessica Patton
Wood River
Summary
Dynamic professional with a strong background in youth programs and front desk operations. Expertise in problem-solving, attention to detail, and effective communication, contributing to a safe and engaging atmosphere for participants and guests.
Overview
4
4
years of professional experience
Work History
Youth Program Leader
City of Wood River
01.2024 - Current
- Facilitated workshops promoting teamwork, leadership, and conflict resolution among participants.
- Promoted a safe and inclusive environment for all participants through enforcing anti-bullying policies and fostering open communication.
- Followed code of conduct and employee handbook, supporting colleagues, sharing duties, and actively participating in meetings.
- Assessed program effectiveness through participant feedback and adjusted activities accordingly.
Front Desk Receptionist
City of Wood River
01.2024 - Current
- Managed front desk operations, ensuring seamless visitor check-in.
- Implemented customer service protocols, enhancing guest satisfaction through attentive support and responsiveness.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
After School Assistant
City of East Alton
05.2022 - 01.2024
- Supervised daily activities for students, ensuring a safe and engaging environment.
- Developed strategies to address behavioral issues, fostering a positive atmosphere for learning and growth.
- Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
- Established clear expectations for behavior during after-school hours, maintaining a respectful atmosphere.
Education
Associate of Arts - Elementary Education
Lewis And Clark Community College
Godfrey, IL05-2026
High School Diploma -
Roxana Senior High School
Roxana, IL05-2024
Skills
- Youth engagement
- Positive reinforcement
- Parent communication
- Problem-solving
- Attention to detail
Timeline
Youth Program Leader
City of Wood River
01.2024 - Current
Front Desk Receptionist
City of Wood River
01.2024 - Current
After School Assistant
City of East Alton
05.2022 - 01.2024
Associate of Arts - Elementary Education
Lewis And Clark Community College
High School Diploma -
Roxana Senior High School