Jessica Owens
Chicago
Summary
Results-driven Luxury Retail Professional with over 6 years in clienteling and sales optimization. Achieved high sales performance while upholding luxury brand standards. Skilled in sales operations, inventory management, and team leadership, emphasizing operational strategy and conflict resolution. Strong communicator dedicated to enhancing customer service and building lasting client relationships.
Overview
6
6
years of professional experience
Work History
Counter Manager
Neiman Marcus
Chicago
04.2024 - 11.2024
- Managed Bobbi Brown counter, delivering elevated luxury beauty experiences.
- Achieved over $17,000 in monthly sales consistently.
- Cultivated loyal clientele through personalized outreach via phone, text, and email.
- Conducted tailored product consultations and demonstrations based on client needs.
- Managed inventory, replenishment, and visual merchandising to ensure product availability and presentation.
- Trained team members on brand standards to maintain quality and consistency.
- Designed and arranged product displays to attract customer attention. to enhance product presentation.
- Collaborated with marketing team on promotional events and launches at the counter.
Stylist Sales Associate
Kate Spade
Oak Brook
05.2023 - 01.2024
- Streamlined store operations during opening and closing to enhance workflow. Employed mobile devices for streamlined transaction processing. Assisted customers through greeting and personalized service. Standardized display of new shipments including handbags, wallets, and jewelry. Oversaw management of BOPIS orders and ensured timely shipping. Built relationships with 5-10 clients daily to increase sales opportunities. Achieved daily sales goals by effectively selling eight different styles of Kate Spade products.
- Demonstrated expert product knowledge including fit, fabric content, style options, and provided advice on how best to wear each item purchased.
- Informed customers of current sales, promotions, and special offers to increase awareness and interest.
- Demonstrated expert product knowledge on fit, fabric content, and style options, advising customers on optimal styling for purchased items.
Denim Specialist
Bloomingdales Michigan Avenue
Chicago
08.2021 - 11.2022
- Styled wardrobes with denim expertise, boosting client satisfaction and loyalty.
- Recognized for exceptional customer service and top sales performance.
- Cultivated repeat clientele through outstanding service and personalized attention.
- Maintained a client book with at least 10 clients each quarter, achieving sales exceeding $250,000.
- Organized and stocked inventory to maintain efficient store operations. to maintain organized store displays and enhance customer experience. and showcased new denim weekly to attract customer interest.
- Assisted customers in selecting appropriate sizes and styles to meet needs.
- Stocked and showcased new denim weekly to attract customer interest.
- Managed client book of 10+ clients quarterly, driving sales over $250,000.
Sales Associate
Nordstrom Rack
Orland Park
02.2019 - 07.2021
- Delivered personalized customer assistance and managed cash transactions in-store.
- Processed incoming shipments and stocked shelves to ensure product availability.
- Designed and arranged displays to effectively showcase products and engage customers.
- Coordinated markdowns and promotional events to drive sales and increase customer interest.
Education
Certificate - Cosmetology
Paul Mitchell The School
Tinley Park, IL12-2013
High School Diploma -
Crete Monee High School
Crete, IL05-2012
Skills
- Sales performance
- Product demonstrations
- Customer relationship management
- Client outreach
- Personalized styling
- Visual merchandising standards
- Inventory management
- Retail operations
- Team leadership and development
- Event planning
- Problem solving
- Effective communication
Timeline
Counter Manager
Neiman Marcus
04.2024 - 11.2024
Stylist Sales Associate
Kate Spade
05.2023 - 01.2024
Denim Specialist
Bloomingdales Michigan Avenue
08.2021 - 11.2022
Sales Associate
Nordstrom Rack
02.2019 - 07.2021
Certificate - Cosmetology
Paul Mitchell The School
High School Diploma -
Crete Monee High School