Jessica Navarro

• Acts as a liaison supporting key business partners in Loss Prevention, Business Continuity, Associate Relations, Store Ops, Legal, & Risk Management during EPICenter support escalations and in a leadership advisory capacity during critical incidents.
• Hires, coaches, develops, and supports EPICenter Intelligence team members with achieving/exceeding their individual performance goals, incremental goals, and core job responsibilities.
• Supports Loss Prevention, People Support (HR), and Legal Service partners with sensitive ad hoc web-scrapping (open-source intelligence) research during select threat assessment escalations
• Analyzed incident reports and trends to identify key areas for improvement within the organization''s loss prevention efforts.

• Functioned as an escalation leader for EPICenter Intelligence Analysts by providing expert insights, as well as liaison between the department and corporate partners during elevated severity event types.
• Trained, developed and led a team of 5 analyst.
• Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts such as Excel and Tableau dashboards.

• Rolled out successful loss control strategies by building trust and cultivating partnerships with customers resulting in a 117% increase potential theft quarter over quarter.
• Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management
• Compiled, analyzed, and interpreted claim services loss runs, system reports, and other available statistical data describing significant losses or loss trends.
• Developed and delivered various training courses for theft resolution resulting in a $51,994 case closure since training launched.

• Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path
• Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfillment process
• Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network
• Documented and reported barrier and solution based presentations to Increase department productivity by 89%.

• Assisted in distribution, construction and analysis of learning evaluations and produce summary reports of participant feedback which assist in continuous improvement efforts.

• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers

• Developed training materials for new hires, enabling efficient onboarding and quicker integration into the team''s operations.