Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Mosley

Chicago,IL

Summary

Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

On Call Front Desk Coordinator

MAC Property Management
05.2025 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.

Medical Receptionist

Access Community Health Network
01.2024 - Current
  • Use epic
  • Update registration
  • Check patients in and out Schedule Follow up appointments
  • Answer general medical questions
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.

Medical Office Assistant

UI Health
10.2023 - 12.2023
  • Use epic
  • Update registration and updated insurance register patience for future appointments
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Work with Insurance, Handing authorizations and referrals

Customer Service Representative

U.S. Bank
10.2022 - 09.2023
  • Resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Helped customers with a warm and professional attitude
  • Answered frequent questions about Bank accounts,issues or products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Housing Specialist

Nan Mckay
05.2022 - 08.2022
  • Aids with housing search and placement
  • Along with leveraging supportive services that will help the participant household to keep permanent housing
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

Brand Ambassador

Wells Fargo
04.2022 - 04.2022
  • Welcome back committee for work from home employees.
  • Aid with helping with welcome back committee.
  • Help with relocating employees
  • Maintained clean, organized and professional work environment.
  • Developed creative displays and signage to draw customers to products.

Patient Access Representative

Christian Community Healthcare Center
02.2021 - 01.2022
  • Assist patients with the check in appointments
  • Scheduling future appointments.
  • Assistant to help her doctors connect providers
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.

Education

Bachelor of Arts - Psychology

Capella University
Minneapolis, MN
06-2027

No Degree - Social Work

Southern Illinois University-Carbondale
Carbondale, IL
01-2013

High School Diploma -

Thornton Fractal No High School
Calumet City, IL
05-2009

Skills

  • Documentation
  • Experienced with Microsoft Office applications
  • ICD
  • Insurance Verification
  • Organizational Skills
  • Problem-solving skills
  • Administrative support
  • Guest relations
  • Guest services
  • Cash handling
  • Clerical duties
  • Customer support representative
  • Registration (5 years)
  • Medical Office Experience
  • English
  • Phone Etiquette
  • Medical Scheduling
  • Customer Service Oriented
  • Front desk
  • Receptionist
  • Office Experience
  • Patient Care
  • Case Management
  • Clerical
  • Scheduling Etiquette
  • Medical terminology
  • Time Management
  • Epic (2 years)

Certification

CPR Certification

Timeline

On Call Front Desk Coordinator

MAC Property Management
05.2025 - Current

Medical Receptionist

Access Community Health Network
01.2024 - Current

Medical Office Assistant

UI Health
10.2023 - 12.2023

Customer Service Representative

U.S. Bank
10.2022 - 09.2023

Housing Specialist

Nan Mckay
05.2022 - 08.2022

Brand Ambassador

Wells Fargo
04.2022 - 04.2022

Patient Access Representative

Christian Community Healthcare Center
02.2021 - 01.2022

Bachelor of Arts - Psychology

Capella University

No Degree - Social Work

Southern Illinois University-Carbondale

High School Diploma -

Thornton Fractal No High School

Similar Profiles

CREATE PROFILE
Jessica Mosley