Jessica Molina

• Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
• Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
• Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
• Streamlined dental office operations through efficient scheduling and coordinating appointments.
• Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.
• Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
• Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
• Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Educated customers on available 3rd party financing options for their treatment needs, increasing overall production and revenue.

• Demonstrated effective problem solving skills when faced with difficult situations involving clients or family members.
• Developed and implemented patient treatment plans utilizing individualized goals and objectives.
• Provided direct patient care in a supportive, compassionate, and therapeutic manner.
• Maintained accurate records of client progress notes, assessments, evaluations, and treatment plans.
• Developed dental treatment plans for patient's specific needs utilizing knowledge of dental terminology and procedures.
• Provided excellent customer service to patients in scheduling appointments, answering questions and resolving complaints.
• Educated patients on financial options available for their treatment plans.
• Regularly updated patient records regarding changes in treatment plans or follow-up instructions.
• Participated actively in team meetings, sharing ideas that could improve efficiency within the office environment.
• Managed daily schedules efficiently while ensuring that each patient received quality care in a timely manner.
• Collaborated with other healthcare professionals to coordinate continuity of care for patients across multiple providers.
• Tracked progress of referrals made through outside providers, following up as needed until results were received.
• Performed administrative tasks such as filing insurance claims, verifying benefits and collecting payments.

• Executed data entry tasks with a focus on accuracy in database records.
• Executed payment transactions through automated systems following set protocols.
• Assisted with scheduling appointments and coordinating meetings with clients and customers.
• Provided administrative support such as filing documents, photocopying and faxing materials as required.
• Demonstrated exceptional customer service skills, responding promptly and courteously to all inquiries.
• Ensured compliance with company policies regarding telephone etiquette standards and procedures.

Developed strong working relationships with colleagues from various departments within the organization.

• Developed strong organizational skills to ensure all documents were filed properly and in a timely manner.
• Entered information from various sources into the appropriate databases quickly and accurately.
• Processed large volumes of data quickly with minimal errors utilizing specialized software programs such as QuickBooks Pro.
• Kept laboratory space and equipment in clean and safe condition.
• Prepared and processed laboratory records in compliance with established standards.
• Utilized laboratory software to track and process data.
• Accurately read prescriptions or instructions from dentists regarding fabrication of dental prosthetics.
• Maintained detailed records of all work completed for accurate billing purposes.
• Trimmed and poured denture models to match patients' dental requirements.
• Collaborated with team members to develop efficient methods for completing projects on time.

• Resolved customer complaints efficiently while maintaining excellent customer service.
• Assisted customers with product selection, pricing, payment options and returns and exchanges.
• Built employee knowledge with training and mentoring.
• Coached employees on customer service and selling techniques.
• Performed regular audits of merchandise displays and stock levels.
• Assisted in recruiting process, hiring and retaining top talent.
• Held employees accountable and corrected issues to achieve high standards.
• Led floor sets following plan-o-grams to update store appearance.
• Prepared staff work schedules and assigned specific duties.
• Reviewed financial statements, sales reports, and other performance data to measure productivity.

• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement or growth opportunities.
• Boosted sales performance through targeted marketing initiatives and promotional events.
• Analyzed sales trends to identify opportunities for growth and implemented strategies to capitalize on them.
• Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.