Jessica Medina
Chicago
Summary
Bilingual English/Spanish professional with 3 years of experience in healthcare and public benefits. Skilled in eligibility support, benefits navigation, and case documentation while ensuring compliance with state and federal guidelines. Proven expertise in assisting individuals with Medicaid, SNAP, TANF, and CEDA programs, demonstrating strong organizational skills and the ability to manage multiple priorities in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Northwestern Memorial Hospital
Chicago
08.2025 - Current
- Registered 200-400 patients daily, ensuring confidentiality and compliance with HIPAA regulations.
- Verified insurance eligibility and updated demographic information in Epic to support patient care.
- Responded to high-volume telephone inquiries, resolving customer concerns to enhance patient experience.
- Scheduled appointments across multiple specialty clinics while coordinating provider availability.
- Processed payments and balanced financial transactions with accuracy.
- Reviewed documentation for completeness and accuracy.
Patient Benefit Navigator
Esperanza Health Centers
Chicago
12.2023 - 07.2025
- Assisted individuals and families with Medicaid, SNAP, TANF, and CEDA applications from intake to submission.
- Reviewed documentation to verify eligibility and identify missing information.
- Educated clients about state and community assistance programs to enhance their access to available resources.
- Coordinated with community agencies to connect clients with essential support resources for improved well-being.
- Supported clients in navigating benefit renewal processes to ensure continued access to financial assistance.
- Ensured timely submission of complete applications within required deadlines.
- Maintained detailed case notes while safeguarding confidential client information.
- Delivered bilingual services in English and Spanish to enhance communication and outcomes.
Bank Teller
PNC Bank
Chicago
08.2022 - 11.2023
- Resolved complex customer issues, enhancing customer satisfaction through professional service.
- Ensured accuracy of financial records while efficiently processing high-volume transactions.
- Balanced cash drawers with precision, contributing to overall financial integrity.
- Verified customer identification and supporting documentation.
- Safeguarded confidential financial information to ensure privacy and compliance.
Education
Some College (No Degree) - Social Work
Manchester University
IndianaSkills
- Insurance verification
- Epic charting
- Patient registration
- Documentation accuracy
- Eligibility determination
- Case coordination
- Compliance regulation
- Customer service
- Attention to detail
- Multilingual communication
- Time management
Languages
Spanish
Professional
Timeline
Patient Service Representative
Northwestern Memorial Hospital
08.2025 - Current
Patient Benefit Navigator
Esperanza Health Centers
12.2023 - 07.2025
Bank Teller
PNC Bank
08.2022 - 11.2023
Some College (No Degree) - Social Work
Manchester University