Jessica McMahon
Rock Island
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Customer Experience Agent
MidAmerican Energy Company
03.2024 - Current
- Utilized telephone and email platforms to deliver outstanding customer service.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Investigated customer complaints and escalated issues to address critical requests.
- Problem Solving: Handle customer complaints or concerns, finding effective solutions while maintaining a positive and helpful attitude.
- Documentation: Keep accurate records of customer interactions, transactions, comments, and complaints in the system.
- Assisted customers in navigating complex processes by breaking down information into simple steps for easy understanding.
Warehouse Worker
Isabel Bloom
11.2021 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
General Manager
El Cortez
01.2020 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
General Manager
Baked Beer And Bread Co
01.2017 - 03.2020
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Enhanced team productivity through effective scheduling and task delegation.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Formulated policies and procedures to streamline operations.
Baker
Hyvee
02.2012 - 01.2017
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
High School Diploma -
Clinton High School
Clinton, Iowa05-2010
Skills
- Decision-Making: Ability to make quick decisions while maintaining customer satisfaction
- Software Proficiency: Familiarity with tools and software relevant to the job,
- Analytical Thinking: Ability to break down complex problems and find logical, effective solutions
- Attention to Detail: Ensuring accuracy and precision in tasks, from data entry to quality control
Timeline
Customer Experience Agent
MidAmerican Energy Company
03.2024 - Current
Warehouse Worker
Isabel Bloom
11.2021 - 12.2023
General Manager
El Cortez
01.2020 - 12.2023
General Manager
Baked Beer And Bread Co
01.2017 - 03.2020
Baker
Hyvee
02.2012 - 01.2017
High School Diploma -
Clinton High School
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