JESSICA MALAWY
Nashville
Summary
Dynamic professional with over 9 years of experience in customer service, adept at fostering positive client relationships and enhancing customer satisfaction. Over 3 years of expertise in office management, bookkeeping, telecommunications, scheduling, and money handling, gained through roles as a bar manager and front desk clerk. Proven ability to streamline operations and improve efficiency while maintaining high standards of service. Committed to delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
The Station
11.2025 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Fostered positive relationships with patrons, enhancing loyalty through personalized service and engagement.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
7 West Bar and Grill
02.2025 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Premium Bartender
STL CITY SC
01.2025 - 05.2025
- Ensured compliance with health and safety regulations during high-volume events.
- Developed strong relationships with patrons, enhancing overall guest satisfaction and loyalty.
- Implemented effective upselling strategies, increasing average order value consistently.
- Collaborated with event coordinators to design tailored drink packages for special occasions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Radiology Technologist Assistant
ALTON MEMORIAL HOSPITAL
09.2024 - 05.2025
- Assisted radiology techs in preparing patients for imaging procedures, ensuring comfort and understanding of processes.
- Maintained accurate patient records and imaging documentation using electronic health record systems.
- Collaborated with medical staff to coordinate workflow, enhancing efficiency in the radiology department.
- Reduced patient wait times by efficiently preparing examination rooms and equipment for radiologic exams.
- Maintained a safe work environment by strictly adhering to radiation safety protocols and guidelines.
Bartender
ARMORY STL
07.2023 - 09.2024
- Crafted and served high-quality cocktails to enhance customer experience.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bar Manager
WOODEN MOUTH
02.2021 - 05.2023
- Managed daily bar operations, ensuring smooth service and customer satisfaction.
- Trained and mentored staff on beverage preparation and customer engagement techniques.
- Developed seasonal cocktail menus, enhancing guest experience and increasing sales.
- Enforced compliance with health regulations, maintaining high standards of cleanliness and safety.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members and patrons promptly and professionally, maintaining a positive environment.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender/Server
BOOCOO
04.2022 - 10.2022
- Collaborated with kitchen staff to synchronize food and beverage orders seamlessly.
- Provided exceptional customer service, resolving issues promptly to maintain satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Cashier/Retail
RURAL KING
10.2020 - 01.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Psychology
Missouri Baptist University
St. Louis, MO05-2025
Skills
- Operations Management
- Inventory Management
- Team Leadership
- Quality Assurance
- Training Development
- Event Planning
- Problem Solving
- Marketing
- Written & Verbal Communication
- Strong multitasking
- Office administration
- Task prioritization
Certification
- Missouri Baptist 2023-24
- FOOD HANDLER CERTIFIED
- SERVSAFE (LIQUOR) CERTIFIED
Timeline
Bartender
The Station
11.2025 - Current
Bartender
7 West Bar and Grill
02.2025 - Current
Premium Bartender
STL CITY SC
01.2025 - 05.2025
Radiology Technologist Assistant
ALTON MEMORIAL HOSPITAL
09.2024 - 05.2025
Bartender
ARMORY STL
07.2023 - 09.2024
Bartender/Server
BOOCOO
04.2022 - 10.2022
Bar Manager
WOODEN MOUTH
02.2021 - 05.2023
Cashier/Retail
RURAL KING
10.2020 - 01.2021
Bachelor of Science - Psychology
Missouri Baptist University