Jessica Lewis
West Dundee,IL
Summary
As a patient navigator in the healthcare field, it is my priority to assist in navigating patient's through the complexity of healthcare systems, helping them access health services, overcome any access barriers, and supporting them through difficult times.
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Iyengar Hematology and Oncology
Remote
01.2025 - Current
- Coordinated patient appointments and managed scheduling for optimal clinic workflow.
- Communicated effectively with patients regarding treatment plans and follow-up care instructions.
- Facilitated insurance verification processes to ensure coverage for patient treatments.
- Streamlined patient intake procedures, enhancing overall operational efficiency.
Patient Navigator
Squad Health
Remote
04.2024 - 05.2026
- Coordinated patient care pathways to enhance access to healthcare services.
- Developed educational materials to assist patients in navigating healthcare systems.
- Facilitated communication between patients and medical providers for optimal treatment outcomes.
- Streamlined appointment scheduling processes, improving patient satisfaction and engagement.
- Evaluated patient needs and tailored navigation strategies to ensure comprehensive support.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Managed approximately 50-60 incoming calls per day along with emails and faxes from patients.
Customer Service
Café Roma
Elgin
08.2020 - 02.2022
- Provided exceptional customer service, enhancing dining experiences and ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Oversaw daily operations, coordinating tasks among team members to maintain high service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Medical Reception/Assistant
Orthopedics and Rheumatology of the Northshore
Niles
05.2016 - 10.2021
- Assisted in maintaining electronic health records, enhancing data accuracy and retrieval efficiency.
- Coordinated communication between patients and medical staff, fostering a collaborative environment.
- Trained new staff on office procedures and software systems, promoting consistency and knowledge sharing.
- Oversaw daily office workflow, ensuring adherence to clinic protocols and enhancing overall productivity.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Managed approximately 20-30 incoming calls per day along with answering several emails from patients and sorting through faxes.
Education
Certified Nursing Assistant -
Wilbur Wright College
Chicago, IL05.2015
Some College (No Degree) -
Chamberlain College of Nursing
Chicago, ILSkills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient relations
- Customer service
- Insurance verification
- Patient care coordination
- Medical terminology
COMMUNICATION
Implemented new procedures and taught effective collaboration skills to new members joining the team.
LEADERSHIP
Bridging gaps for underserved groups and facilitating improved healthcare access and quality for all patients.
Timeline
Patient Care Coordinator
Iyengar Hematology and Oncology
01.2025 - Current
Patient Navigator
Squad Health
04.2024 - 05.2026
Customer Service
Café Roma
08.2020 - 02.2022
Medical Reception/Assistant
Orthopedics and Rheumatology of the Northshore
05.2016 - 10.2021
Certified Nursing Assistant -
Wilbur Wright College
Some College (No Degree) -
Chamberlain College of Nursing