Jessica Larin
Addison
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Receptionist
Village of Villa Park
Villa Park
02.2025 - Current
- Collated, bound and stored computer-generated reports.
- Assisted with onboarding of new employees by providing orientation information and support.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Host / Server /Manager on Duty
Paris Bistro // Katrina
08.2019 - Current
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Banquet Manager
Itasca Country Club
Itasca
05.2024 - 08.2024
- Mentored and coached team of banquet setters and other event personnel.
- Built and maintained productive relationships with employees.
- Assisted in developing marketing plans for special events or promotions related to banquets.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Prepared and reviewed event budgets with clients and negotiated pricing.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Organized, scheduled and supervised staff for banquets.
- Prepared detailed event reports, highlighting successes and areas for operational improvement.
- Trained new banquet staff on service standards, procedures, and company policies.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Softlines Associate
Sears
03.2018 - 06.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Softlines Associate
Target
11.2017 - 03.2018
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Help customers try on or fit merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Ticket, arrange and display merchandise to promote sales
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Softlines Associate
Kohl's Fox Valley
07.2017 - 11.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Help customers try on or fit merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Exchange merchandise for customers and accept returns.
Grocery Clerk
Jewel-Osco
07.2016 - 08.2017
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Stamp, attach, or change price tags on merchandise, referring to price list
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Education
High School Diploma - General study
Neuqua Valley High School
Naperville, IL05.2015
Skills
- Guest complaint resolution
- Interactive communication skills
- Customer Service
- Event Coordination
- Effective Time Management
- Hospitality service expertise
- Seating arrangements
- Reservations Management
- Cleaning and sanitation
- Beverage Preparation
- Food safety understanding
- Team Collaboration
- Guest Greeting and Seating
- Reservations
- Retail Merchandising
- Fluent in English
- Positive Customer Engagement
Languages
4
Timeline
Receptionist
Village of Villa Park
02.2025 - Current
Banquet Manager
Itasca Country Club
05.2024 - 08.2024
Host / Server /Manager on Duty
Paris Bistro // Katrina
08.2019 - Current
Softlines Associate
Sears
03.2018 - 06.2019
Softlines Associate
Target
11.2017 - 03.2018
Softlines Associate
Kohl's Fox Valley
07.2017 - 11.2017
Grocery Clerk
Jewel-Osco
07.2016 - 08.2017
High School Diploma - General study
Neuqua Valley High School