Jessica Houran
Decatur
Summary
Dynamic General Manager with proven expertise in operations management, team leadership, and customer relations. Successfully developed strategies to enhance workflow and drive sales while ensuring high-quality service delivery.
Results-driven professional with a strong background in operations and team building. Skilled in problem resolution and training staff to achieve exceptional customer satisfaction. Committed to implementing effective strategies that enhance operational efficiency and foster long-term client relationships.
Accomplished General Manager with a focus on team mentorship and operational excellence. Recognized for developing inventory management strategies and enhancing customer engagement through targeted promotional initiatives. Prepared to leverage experience to drive profitability and customer loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
Scooter's Coffee
Clinton, IL
01.2025 - Current
- Led daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Implemented promotional initiatives to drive sales and enhance customer engagement.
- Established quality control measures to maintain product standards and customer satisfaction.
- Analyzed team performance metrics, providing feedback for continuous improvement initiatives.
- Collaborated with marketing teams to create targeted campaigns that resonate with local demographics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Coordinator
Bob Brady Dodge Chrysler Jeep Ram
Decatur, IL
09.2024 - 12.2025
- Coordinated service appointments, optimizing workflow and improving customer satisfaction.
- Managed customer inquiries, providing timely and accurate information regarding services offered.
- Assisted in training new team members on service processes and dealership systems.
- Streamlined communication between departments, enhancing operational efficiency across service operations.
- Collaborated with technicians to ensure accurate diagnosis and prompt resolution of service issues.
Barista
Scooter's Coffee
Clinton,IL
04.2025 - 09.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Managed cash register operations, ensuring accurate transactions and balanced till at end of shifts.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Trained new baristas on coffee preparation techniques and equipment usage to enhance team efficiency.
Cook
Boondocks Grill
Clinton, IL
03.2024 - 10.2024
- Prepared and executed diverse menu items in high-pressure kitchen environment.
- Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
- Collaborated with team members to streamline meal preparation processes, enhancing efficiency.
- Assisted in training new cooks on standard operating procedures and cooking techniques.
Shift Manager
Cracker Barrel Country Store
Lincoln, IL
05.2019 - 09.2022
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members, fostering a collaborative workplace environment.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Enhanced customer service protocols, improving guest satisfaction through effective staff training.
Department Manager
McDonald's
Clinton,IL
01.2015 - 01.2018
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Mentored staff, fostering skill development and ensuring adherence to company standards.
- Implemented strategic initiatives that improved workflow and reduced operational costs.
- Analyzed performance metrics to identify trends and develop action plans for improvement.
Education
High School Diploma -
Mt Zion High School
MT. Zion, IL05-2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Staff management
- Inventory control
- Staff supervision
- Customer relationship management
- Goal setting
- Employee scheduling
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
Barista
Scooter's Coffee
04.2025 - 09.2025
General Manager
Scooter's Coffee
01.2025 - Current
Service Coordinator
Bob Brady Dodge Chrysler Jeep Ram
09.2024 - 12.2025
Cook
Boondocks Grill
03.2024 - 10.2024
Shift Manager
Cracker Barrel Country Store
05.2019 - 09.2022
Department Manager
McDonald's
01.2015 - 01.2018
High School Diploma -
Mt Zion High School