Jessica Hess
Crystal Lake
Summary
Results-driven professional with expertise in market access, account management, and cross-functional collaboration. Proven ability to enhance patient care while driving market growth through strategic relationship management.
Overview
29
29
years of professional experience
Work History
Sr. Population Health Account Executive
Abbvie Pharmaceuticals
Crystal Lake
02.2018 - 12.2025
- Summit winner, 2020
- Drove market growth in targeted key accounts through Quality Improvement and Population Health Programs.
- Cultivated relationships with key decision makers via appointments, conferences, and follow-up calls.
- Collaborated with cross-functional teams to identify portfolio opportunities that enhance growth and patient care.
- Educated health care decision makers on AbbVie disease states while identifying associated care gaps.
- Engaged customers effectively to determine care gaps, needs, and requirements using strong verbal skills.
Sales Training Manager
Abbvie Pharmaceuticals
Mettewa
02.2014 - 01.2018
- Designed comprehensive training programs for new HSE, Federal, and Payer teams.
- Conducted workshops for NSM and regional meetings to promote engagement.
- Facilitated onboarding sessions for Market Access field and marketing personnel.
- Developed 'All Access' training platform, delivered virtually and live, and made available to all Abbvie employees.
- Managed multiple projects simultaneously, meeting deadlines within budget constraints.
- Collaborated with Market Access and Brand marketing teams to enhance product and industry knowledge.
- Delivered updates and training to boost sales team effectiveness in product knowledge.
Pharmaceutical Access Specialist
Abbvie Pharmaceuticals
Crystal Lake
01.2012 - 12.2013
- Identified and assisted in removal of prescription/ fulfillment barriers at the pharmacy and account level.
- Coordinated key account management with local KAM team
- Trained local reps on key drivers at the local pharmacy level.
Level 1,2,3,4 Pharmaceutical Sales
Abbvie Pharmaceuticals
Crystal Lake
08.1996 - 01.2012
- I held multiple sales positions over 18 years, where I quickly advanced to a senior sales representative as a consistent high performer and peer leader.
- Analyzed market trends to identify new opportunities for sales growth.
- Served as a team leader, guest and regional trainer, while balancing a large, successful geography.
Education
Bachelor of Arts - Communications
Concordia University
Mequon, WI12-1995
Skills
- Market access
- Account management
- Cross-functional collaboration
- Disease state education and training
- Customer relationship management
- Six Sigma certified
- Value-based Health Care certification from Harvard School of Public Health
Timeline
Sr. Population Health Account Executive
Abbvie Pharmaceuticals
02.2018 - 12.2025
Sales Training Manager
Abbvie Pharmaceuticals
02.2014 - 01.2018
Pharmaceutical Access Specialist
Abbvie Pharmaceuticals
01.2012 - 12.2013
Level 1,2,3,4 Pharmaceutical Sales
Abbvie Pharmaceuticals
08.1996 - 01.2012
Bachelor of Arts - Communications
Concordia University