Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Jessica Hernandes

Wheeling,IL

Summary

Detail-oriented administrative professional with strong customer service skills. Known for enhancing operational efficiency through effective communication and streamlined processes. Ready to support team initiatives and improve project management outcomes.

Overview

1
1
Certificate
11
11
years of professional experience

Work History

Administrative Assistant

Ramcel Engineering
08.2018 - 11.2025
  • Coordinated scheduling and communication for engineering team projects.
  • Streamlined document management processes to enhance accessibility and organization.
  • Supported project managers in tracking progress and deadlines for multiple initiatives.
  • Developed and maintained filing systems to ensure data accuracy and compliance.
  • Implemented office procedures that improved efficiency and reduced response times.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
  • Coordinated team schedules, optimizing labor allocation for peak productivity.
  • Trained new staff on equipment usage and safety procedures, enhancing operational readiness.
  • Implemented inventory management systems, improving accuracy of stock levels and reducing discrepancies.
  • Led quality control initiatives, maintaining high standards in product handling and shipping processes.
  • Analyzed performance metrics, identifying areas for process improvements and cost savings.
  • Completed daily operations on time and maintained high standards of accuracy.

Manager's Assistant

Walgreens
05.2015 - 08.2018
  • Managed communications between management and team members to enhance collaboration.
  • Developed and maintained filing systems for efficient document retrieval and organization.
  • Trained new staff on company policies, procedures, and best practices for operational excellence.
  • Organized meetings, prepared agendas, and documented minutes to ensure effective follow-up on action items.
  • Improved customer satisfaction ratings, addressing client concerns promptly and professionally.

Education

Certified Nursing Assistant (CNA) License -

Career Options Inc.
Park Ridge, IL
09.2025

High School Diploma -

Wheeling High School
Wheeling
05.2013

Skills

  • Office administration
  • Data management
  • Technical skills
  • Filing
  • Time management
  • Admin support
  • Document organization
  • Strong problem solver
  • Customer service

Certification

  • First Aid/CPR Certified
  • Certified Forklift Operator

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Administrative Assistant

Ramcel Engineering
08.2018 - 11.2025

Manager's Assistant

Walgreens
05.2015 - 08.2018

Certified Nursing Assistant (CNA) License -

Career Options Inc.

High School Diploma -

Wheeling High School
Jessica Hernandes