Jessica Hart
Lisle
Summary
Passionate cannabis professional with six years of experience, progressing from front desk receptionist to Assistant General Manager. Skilled in team leadership, system efficiency, and positive culture. Dedicated to training, mentoring, and professional growth. Prioritizes respect, compliance, and operational efficiency.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assisstant General Manager
Prairie Cannabis
Naperville, IL
08.2025 - Current
- Implemented standard operating procedures to ensure compliance with industry regulations.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Inventory Manager
Prairie Cannabis
Naperville, IL
11.2024 - 08.2025
- Conducted regular audits to identify discrepancies, implementing corrective measures to maintain inventory accuracy.
- Prepares for and conducts regulatory audits with ISP and IDFPR.
- Collaborate with the purchasing department to ensure optimal stock levels based on sales trends.
- Collaborated with purchasing department to ensure optimal stock levels, aligning inventory with sales trends.
- Trained new employees on proper inventory handling procedures and company policies.
- Manages cash handling procedures including register balancing, cash drops, and daily reconciliations to ensure accuracy and prevent discrepancies.
- Maintain compliance with all state regulations regarding cannabis sales, safety protocols, labeling requirements, and record-keeping practices.
- Resolved customer complaints promptly by actively listening and providing suitable solutions, enhancing customer satisfaction.
- Makes product masters for products getting received into Metric and Dutchie Backoffice.
Inventory Specialist
Cloud9 Cannabis
Oswego, IL
07.2024 - 11.2024
- Managed cannabis products and accessories from procurement to sale, ensuring compliance with regulations.
- Manages all cannabis products and accessories from start to finish.
- Updated inventory systems (e.g., BioTrack) to reflect accurate stock levels and streamline tracking processes.
- Prepares for and assists with regulatory audits and inspections.
- Review sales reports and reconcile them with cash on hand and POS (point-of-sale) system records.
- Collaborated with budtenders and managers to assess and maintain optimal stock levels, minimizing out-of-stock incidents.
Agent in Charge
Ascend Cannabis Co.
Northlake, IL
09.2023 - 05.2024
- Streamlined opening and closing processes for dispensary, resulting in improved customer satisfaction.
- Coordinated staff schedules and daily assignments, increasing overall team productivity.
- Conducted inventory counts and maintained compliance logs, ensuring regulatory adherence.
- Delivered ongoing training to budtenders, enhancing product knowledge and customer service skills.
- Monitored cash handling procedures to ensure accuracy and compliance.
Retail Supervisor
Zen Leaf
Saint Charles, IL
04.2021 - 09.2023
- Managed staff schedules and daily assignments, optimizing team productivity.
- Managed staff schedules and daily assignments to align team efforts with operational goals.
- Ensured smooth operations for opening and closing the dispensary, enhancing customer satisfaction.
- Provided ongoing training to budtenders to enhance product knowledge and elevate customer service.
- Monitored and verified cash handling procedures while coordinating cash drops, pickups, and deposits for accurate financial management.
- Educate medical patients about their allotments, renewal of medical cards, and printing out their cards for them.
- Provided customers with information so they could apply for their medical cannabis card.
Dispensary Associate
Zen Leaf
Saint Charles, IL
09.2020 - 04.2021
- Greet customers and verify age/ID according to state regulations.
- Educated customers on cannabis products, including strains, effects, dosage, methods of consumption, and potential risks to enhance informed purchasing decisions.
- Recommended products tailored to customer needs, preferences, and experience level to improve customer satisfaction.
- Educate medical patients about their allotments, renewal of medical cards, and printing out their cards for them.
- Process transactions accurately using the dispensary's point-of-sale (POS) system.
- Updated knowledge of daily deals, promotions, and loyalty programs to effectively inform customers and drive sales.
- Ensure all sales comply with local/state cannabis laws (purchase limits, packaging, etc.).
Education
Associate of Arts - Retail Management
Elgin Community College
Elgin, IL05-2019
Skills
- Inventory management
- Metric expertise
- Google drive
- Staff training/development
- Customer service
- Team leadership
- Employee scheduling
- Time management
- Cash management
- Critical thinking
- Microsoft Office
Certification
- Retail Management
- Illinois Responsible Vendor Training
- METRC Training & Compliance Certification
Timeline
Assisstant General Manager
Prairie Cannabis
08.2025 - Current
Inventory Manager
Prairie Cannabis
11.2024 - 08.2025
Inventory Specialist
Cloud9 Cannabis
07.2024 - 11.2024
Agent in Charge
Ascend Cannabis Co.
09.2023 - 05.2024
Retail Supervisor
Zen Leaf
04.2021 - 09.2023
Dispensary Associate
Zen Leaf
09.2020 - 04.2021
Associate of Arts - Retail Management
Elgin Community College