Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Guerrero

Chicago

Summary

Dynamic and results-driven professional with extensive experience at Home Depot, excelling in customer service and organizational skills. Recognized for enhancing team performance and driving sales through effective communication and problem-solving. Fluent in Spanish, I consistently deliver exceptional support while maintaining a collaborative work environment.

Overview

14
14
years of professional experience

Work History

Store- GOA

Home Depot FDC
Bedford Park
08.2022 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.

Merchandise Associate

Home Depot, M.E.T
Chicago Ridge
09.2018 - 08.2022
  • Stocked merchandise on shelves and ensured proper display standards.,..
  • Assisted customers in locating products and provided product information.
  • Maintained inventory accuracy through regular cycle counts and audits.
  • Collaborated with team members to restock high-demand items promptly.
  • Organized store layout to enhance product visibility and customer flow.
  • Ensured compliance with safety standards during merchandise handling processes.
  • Kept work areas professional, organized and clean.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Transported and positioned floor displays with pallet jacks.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Customer Service Desk Associate

Home Depot
Chicago Ridge
10.2016 - 08.2018
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information in the database.
  • Provided product information and guidance to enhance customer satisfaction.
  • Documented customer interactions accurately for future reference and follow-up.
  • Trained new associates on customer service protocols and best practices.
  • Maintained cleanliness of work area throughout shift.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Processed returns and exchanges according to company policies.
  • Assisted customers with placing orders or resolving product issues over the phone and in person.
  • Greeted customers, answered questions, and provided information on products and services.

Beauty Advisor

Walgreens
Chicago
07.2011 - 08.2015
  • Assisted customers in selecting beauty products based on individual needs.
  • Maintained product displays to ensure an appealing shopping environment.
  • Processed transactions accurately and efficiently at the checkout counter.
  • Collaborated with team members to restock shelves and organize inventory.
  • Resolved customer inquiries and concerns with professionalism and care.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Ensured that all displays were neat and organized at all times.
  • Displayed merchandise to present visually appealing arrangements that drive sales.

Education

High School Diploma -

Sullivan HighSchool
Chicago, IL
07-2005

Skills

  • Fluent in Spanish
  • Customer service
  • Organizational skills
  • Problem solving
  • Communication
  • Multitasking

Timeline

Store- GOA

Home Depot FDC
08.2022 - Current

Merchandise Associate

Home Depot, M.E.T
09.2018 - 08.2022

Customer Service Desk Associate

Home Depot
10.2016 - 08.2018

Beauty Advisor

Walgreens
07.2011 - 08.2015

High School Diploma -

Sullivan HighSchool

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Jessica Guerrero