Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Graves

Antioch

Summary

Dynamic professional with a proven track record at Lucky Bernies, excelling in employee management and customer relations. Enhanced customer satisfaction through effective complaint resolution and innovative promotional events. Skilled in POS systems and conflict resolution, fostering a productive team environment that consistently exceeded performance targets.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.


Daily bartending/waitress service for dynamic customers.

Overview

13
13
years of professional experience

Work History

Floor Mgr/Social Media Mgr/Bartender

Lucky Bernies
02.2024 - 04.2025

  • Managed team of 5 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • .
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Ensured customer satisfaction by swiftly resolving complaints and inquiries.
  • Coordinated promotional events, driving increased foot traffic and sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Owner

Aubrey Mila LLC
02.2018 - 12.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Account Manager, Inside Sales

Icon Signs And Kustom Paint
02.2012 - 04.2017
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and effective lead generation efforts.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
  • Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
  • Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.

Education

No Degree - Interior Design

Orange Coast College
Costa Mesa, CA
06-2012

High School Diploma -

Canyon HS
Anaheim Hills CA
06-2009

Skills

  • Employee management
  • Customer relations
  • Policy enforcement
  • POS systems
  • Scheduling and planning
  • Safety oversight
  • Conflict resolution
  • Complaint resolution
  • Promotions and events
  • Point of sale systems
  • Problem resolution

Timeline

Floor Mgr/Social Media Mgr/Bartender

Lucky Bernies
02.2024 - 04.2025

Owner

Aubrey Mila LLC
02.2018 - 12.2023

Account Manager, Inside Sales

Icon Signs And Kustom Paint
02.2012 - 04.2017

No Degree - Interior Design

Orange Coast College

High School Diploma -

Canyon HS

Similar Profiles

CREATE PROFILE
Jessica Graves