Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Gnutek

Joliet

Summary

Jessica is an experienced professional with eight years of experience in customer service. She possesses specialized skills in conflict resolution, and she is highly adaptable in fast-paced environments. She always shows consistent results and adjusts to last-minute changes.

Overview

9
9
years of professional experience

Work History

Resident Counselor

Illinois Mathematics and Science Academy
Aurora
08.2022 - Current
  • Delivered emotional support and guidance to residents, facilitating access to campus resources.
  • Cultivated relationships with resident families through resource provision and referral services.
  • Designed and executed community engagement programs to enhance supportive living environments.

Patient Care Technician

Ascension (Previous Name: AMITA Health)
Joliet
11.2021 - 08.2022
  • Documented patient conditions and vital signs pre- and post-surgery to ensure accurate records.
  • Coordinated supply organization to maintain optimal stock levels during shifts.
  • Alerted senior staff of patient emergencies to enhance response efficiency.

Certified Nursing Assistant

Sunny Hill Nursing Home Of Will County
Joliet
10.2019 - 11.2021
  • Responded to patient call signals and lights to assess needs promptly.
  • Demonstrated compassionate care through effective communication with patients.
  • Monitored and reported unusual symptoms and changes to charge nurse for timely intervention.

Homemaker Aide

Elderly Muslim Care Action Network (EMCAM)
Naperville
09.2017 - 05.2019
  • Operated washing machines and dryers to deliver clean clothing and linens for clients.
  • Performed vacuuming, mopping, and dusting to maintain hygienic living spaces for clients.
  • Scheduled and escorted family members to medical appointments, ensuring punctuality.

Sales Associate

Staples
Naperville
09.2016 - 09.2017
  • Provided assistance and information on product features to address customer needs.
  • Processed cash and credit payments while accurately computing purchases.
  • Organized store operations by restocking displays and returning merchandise to designated areas.

Education

Associate of Applied Science - Computer Programming

Joliet Junior College
Joliet, IL
02-2024

Bachelor of Arts - Liberal Studies

University of St. Francis
Joliet, IL
05-2019

Skills

  • CPR & AED certified
  • Customer Service
  • Communication
  • Purchase orders
  • Cash management
  • Crisis intervention

Languages

English
Native/ Bilingual
French
Elementary

Timeline

Resident Counselor

Illinois Mathematics and Science Academy
08.2022 - Current

Patient Care Technician

Ascension (Previous Name: AMITA Health)
11.2021 - 08.2022

Certified Nursing Assistant

Sunny Hill Nursing Home Of Will County
10.2019 - 11.2021

Homemaker Aide

Elderly Muslim Care Action Network (EMCAM)
09.2017 - 05.2019

Sales Associate

Staples
09.2016 - 09.2017

Associate of Applied Science - Computer Programming

Joliet Junior College

Bachelor of Arts - Liberal Studies

University of St. Francis

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Jessica Gnutek