Jessica Fishburn
Palatine
Summary
A highly motivated, versatile, and professional individual with an outstanding customer service record. Additionally a qualified training specialist familiar with planning and implementing onsite and remote training programs. A clear communicator with an enthusiastic and insightful approach. Proficient in clerical tasks and adept at maintaining superior organization. Possesses a strong work ethic and is recognized for quick adaptability, problem solving, and rapid learning. Eager to leverage these skills in a dynamic role that values superior customer service and efficiency.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Arlington Ridge Center
03.2024 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Preformed Supervisor duties when assigned including completing the nightly cash out, locking the building, checking in with staff to see if additional assistance was needed, and handling any escalations.
- Managed phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected fees and payments.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Project Coordinator
Identiti
07.2022 - 11.2022
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Training Specialist
VHT Studios
01.2022 - 07.2022
- Enhanced employee performance by developing and implementing comprehensive training programs that included lesson plans, instructional materials, and LITMOS training courses
- Managed a team of over 20 client services representatives
- Streamlined the onboarding process for new employees, resulting in reduced time to productivity.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Collaborated across multiple departments for the company wide implementation of new programs such as Salesforce.
Client Services Representative
VHT Studios
05.2019 - 01.2022
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Fielded upwards of 50 calls, 20 emails, and 20 online chat sessions daily
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.
Front Desk Receptionist
Hand & Stone Massage and Facial Spa
10.2018 - 05.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported therapists by making sure all products were stocked, clean, and ready as well as completing all daily facility maintenance
Front Desk Staff
Petco
02.2018 - 09.2018
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Increased customer loyalty by addressing concerns promptly and professionally.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with reservations, ensuring accurate booking information and timely confirmations.
Education
William Fremd High School
Palatine05.2017
Arizona State University
Tempe, AZSkills
Highly Organized
Excellent Attention to Detail
Dependable
Fast Learner
Superior Customer Service
Works well in a fast paced environment
Microsoft Word & Google Docs
Microsoft Excel & Google Sheets
LITMOS
Salesforce
COSMO
Timeline
Guest Services Supervisor
Arlington Ridge Center
03.2024 - Current
Project Coordinator
Identiti
07.2022 - 11.2022
Training Specialist
VHT Studios
01.2022 - 07.2022
Client Services Representative
VHT Studios
05.2019 - 01.2022
Front Desk Receptionist
Hand & Stone Massage and Facial Spa
10.2018 - 05.2019
Front Desk Staff
Petco
02.2018 - 09.2018
William Fremd High School
Arizona State University
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