Jessica Facio
Plainfield
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Ramp Agent
American Airlines
Chicago
09.2025 - Current
- Operated ground support equipment for safe aircraft servicing.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Loaded and unloaded baggage from aircraft efficiently.
Sales Associate
The Gap
Schaumburg
11.2021 - 01.2024
- Maintained store organization by restocking shelves and arranging displays.
- Conducted inventory counts and managed stock levels consistently.
- Helped customers find specific products, answered questions, and offered product advice.
Barista
Red Beard Coffee
Dodge City
10.2022 - 08.2023
- Prepared high-quality coffee beverages following established recipes and standards.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Trained new baristas on equipment usage and company protocols effectively.
Server
Scooter's Roadhouse
Shorewood
06.2020 - 08.2022
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer complaints professionally and resolved issues promptly.
Education
Associate of Arts - Business
Dodge City Community College
Dodge City, KS05-2023
Skills
- Customer service
- Safety procedures
- Emergency response
- Time management
- Conflict resolution
- Ground operations
Affiliations
Collegiate cheerleader at Dodge City Community College, competing at the national level. Demonstrated strong teamwork, discipline, and time-management skills while balancing academic and athletic commitments. Contributed to a high-performing team in competitive environment.
Volunteer
Two years experience supporting children with disabilities in allstar competitive cheerleading, emphasizing safety, empathy, and effective communication in high-responsibility environments.
Timeline
Ramp Agent
American Airlines
09.2025 - Current
Barista
Red Beard Coffee
10.2022 - 08.2023
Sales Associate
The Gap
11.2021 - 01.2024
Server
Scooter's Roadhouse
06.2020 - 08.2022
Associate of Arts - Business
Dodge City Community College