Jessica Davis
Park Forest
Summary
Reliable, trustworthy, motivated, and hardworking professional seeking to apply 19 years of customer service experience in further exploration of career opportunities.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
28
28
years of professional experience
Work History
Associate Banker
JPMorgan Chase
03.2022 - Current
- Managed daily banking operations, ensuring compliance with policies and procedures.
- Assisted clients in account management, providing tailored financial solutions.
- Processed transactions accurately, enhancing customer satisfaction and efficiency.
- Developed knowledge of banking products, delivering informed recommendations to clients.
- Balanced teller drawers and ATM cash.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Retail Sales Consultant
AT&T Mobility
09.2007 - 03.2022
- Assisting customers with general device, product, and service inquiries. Addressing service requests pertaining to billing and technical support. Responsible for location management team with paperwork, inventory management, cash office responsibilities, merchandising, and audit compliance. Extensive knowledge of AT&T billing and operations systems.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Analyzed customer feedback to enhance product offerings and improve service quality.
- Developed strong customer relationships through personalized service and effective communication.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Customer Service Supervisor
Best Buy
08.1997 - 11.2007
- Responsible for overseeing a team of fifteen employees in the customer service department to address store level service concerns and inquiries. Actively participated in the staffing process by interviewing prospective employees and providing training during the onboarding process
- Responsible for processing all department paperwork including cash deposits, store merchandising, inventory management, and audit compliance.
- Assisted in widening the penetration of company based financing initiatives. Assisted with customer escalations and concerns when needed while ensuring the needs of the customer were met while being balanced with the priorities of the company.
- Implemented new processes to streamline operations, resulting in faster response times and increased customer satisfaction.
- Monitored team performance metrics, providing coaching to ensure adherence to quality standards.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Chicago Vocational High School
Chicago, IL06.1992
Skills
- Mastery level in Microsoft Office applications
- Extensive technology knowledge
- Effective communicator
- Skilled in team-based and individual assignments
- Sales proficiency
- Banking regulations
- Branch operations
- Customer service
- Teller support
- Cash management
- Teller experience
- Money transfers
- Check cashing and withdrawals
Timeline
Associate Banker
JPMorgan Chase
03.2022 - Current
Retail Sales Consultant
AT&T Mobility
09.2007 - 03.2022
Customer Service Supervisor
Best Buy
08.1997 - 11.2007
High School Diploma -
Chicago Vocational High School