Jessica Copeland
DeKalb,IL
Summary
Dependable retail professional with experience in high-performance environments. Skilled in customer service, processing transactions, handling cash, using registers arranging merchandise and leading a team. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Merchandiser Supervisor
SAS Retail Services
10.2022 - Current
- Supervised merchandising team, ensuring efficient execution of tasks and deadlines.
- Trained new employees in merchandising techniques and company policies, contributing to a cohesive team environment.
- Reduced stock discrepancies by conducting regular inventory audits and maintaining accurate records.
- Improved store appearance by overseeing product presentation, signage, and overall cleanliness.
Store Associate
Binny's Beverage Depot
10.2021 - 07.2022
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Cashier
Menards Inc
10.2017 - 07.2019
- Completed sales, requested price checks, honored coupons, while collecting payment and giving appropriate change
- Restocked items while keeping the store clean and provided customers with great customer service throughout the store.
Customer Service Supervisor
Burlington Coat Factory
09.2015 - 01.2018
- Diffused difficult situations with customers and associates, gave customers a speedy checkout while providing excellent customer service, kept front end organized and clean
- Assisted cashiers, opened and closed cash drawers, worked in the cash office to balance out cash drawers and safe at the end of each shift.
Education
Phlebotomy -
Center For Employment Training
Chicago, IL12.2022
High School Diploma -
Orr Academy High School
Chicago, IL01.2011
Skills
- Customer Service
- Accounting
- Punctuality
- Team Player
- Dependability
- Efficiency
- Flexibility
- Payment Processing
- Organization
- Team Leadership
Timeline
Merchandiser Supervisor
SAS Retail Services
10.2022 - Current
Store Associate
Binny's Beverage Depot
10.2021 - 07.2022
Cashier
Menards Inc
10.2017 - 07.2019
Customer Service Supervisor
Burlington Coat Factory
09.2015 - 01.2018
Phlebotomy -
Center For Employment Training
High School Diploma -
Orr Academy High School
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