Jessica Cardoza
Aurora
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist
Carl Buddig & Co
05.2025 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained accurate records of incoming and outgoing communications through phone and email channels.
- Monitored inventory levels of office supplies, ensuring timely replenishment for uninterrupted operations.
- Conducted regular audits of reception area to maintain professional appearance and enhance guest experience.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Patient Scheduling Representative
VNA Healthcare
02.2022 - 05.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Increased customer service success rates by quickly resolving issues. Verified insurance coverage and obtained pre-authorizations. Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment. Answered telephone calls for office information, answer questions, and direct calls to staff. Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy. Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols. Answered phone calls and messages for 25+ physician office medical facility, scheduling appointments, and handling patient inquiries.
Bilingual Paraprofessional
West Aurora School District 129
08.2017 - 12.2022
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher. Supported teacher in classroom discipline and maintained standards of pupil behavior. Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency. Served as translator and interpreter for written and verbal communication to students, parents and staff members. Helped teacher prepare instructional material and displays. Took part in professional development workshops to boost skills. Collaborated with instructors to develop engaging lesson plans.
Customer Service Representative
Protocol Global Solutions
01.2015 - 06.2017
- Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
West Aurora High School
06.2009
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Waubonsee Community College
07.2025
Skills
- TELEPHONE ETIQUETTE
- REGISTRATION SERVICES
- EFFECTIVE MULTITASKING
- DOCUMENTATION SKILLS
- CUSTOMER SUPPORT
- PATIENT SCHEDULING
- CONFLICT RESOLUTION
- ATTENTION TO DETAIL
- SPANISH SPEAKING
Timeline
Receptionist
Carl Buddig & Co
05.2025 - Current
Patient Scheduling Representative
VNA Healthcare
02.2022 - 05.2025
Bilingual Paraprofessional
West Aurora School District 129
08.2017 - 12.2022
Customer Service Representative
Protocol Global Solutions
01.2015 - 06.2017
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Waubonsee Community College
High School Diploma -
West Aurora High School
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