Jessica Calderon
Joliet
Summary
Dedicated retail professional with a proven track record in customer service, teamwork, and problem-solving. Committed to enhancing customer experiences and driving sales through effective communication and organizational skills. Experienced with customer service, sales techniques, and product knowledge.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
CVS Pharmacy
Joliet, IL
02.2024 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Managed cash register operations, ensuring accurate transactions and balancing drawers.
- Maintained store cleanliness and organization, enhancing customer shopping experience.
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Executed inventory management tasks, including restocking shelves and tracking stock levels.
- Resolved customer complaints efficiently, fostering positive relationships and loyalty.
- Trained new associates on company policies, procedures, and best practices for customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
DSW Shoe Warehouse
Joliet, IL
09.2022 - 06.2025
- Conducted promotional displays setup, increasing product visibility and customer engagement.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Bachelor of Science - Neuroscience
Loyola University of Chicago
Chicago, IL05-2028
High School Diploma -
Plainfield Central High School
Plainfield, IL05-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Retail sales
- Flexible schedule
- Professional appearance
- FLUENT IN Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
CVS Pharmacy
02.2024 - Current
Retail Sales Associate
DSW Shoe Warehouse
09.2022 - 06.2025
Bachelor of Science - Neuroscience
Loyola University of Chicago
High School Diploma -
Plainfield Central High School