Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Brown

Alton

Summary

Dynamic professional with expertise in training facilitation and employee development. Proven ability to create engaging learning materials and deliver impactful presentations that enhance understanding of company values.

Overview

3
3
years of professional experience

Work History

Learning Ambassador

Amazon
Saint Peters
01.2025 - Current
  • Facilitated training sessions for new associates on operational procedures and safety protocols.
  • Assisted in developing engaging learning materials for diverse employee training programs.
  • Delivered presentations to enhance understanding of Amazon's core values and customer focus.

Customer Returns Processor

Amazon
Berkley
05.2024 - 12.2024
  • Inspected returned items for damage and compliance with return guidelines.
  • Processed customer returns according to company policies and procedures.
  • Utilized inventory management systems to update product statuses.

ATC

Walmart
Edwardsville
05.2024 - 10.2024
  • Manage operations in OGP (Online Grocery Pickup)
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Team Member

Lion's Choice
Edwardsville
11.2023 - 05.2024

Team Member

Wendy's
Alton
05.2022 - 10.2023
  • Provided excellent customer service in a fast-paced restaurant environment.
  • Handled cash register transactions accurately and promptly served customers.

Education

Bachelor of Arts - Business

Southern Illinois University, Edwardsville
Edwardsville, IL
05-2028

Skills

  • Customer service
  • Team collaboration
  • Employee training
  • Presentation skills
  • Inventory management
  • Problem solving
  • Multitasking capacity

Timeline

Learning Ambassador

Amazon
01.2025 - Current

Customer Returns Processor

Amazon
05.2024 - 12.2024

ATC

Walmart
05.2024 - 10.2024

Team Member

Lion's Choice
11.2023 - 05.2024

Team Member

Wendy's
05.2022 - 10.2023

Bachelor of Arts - Business

Southern Illinois University, Edwardsville

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Jessica Brown