Jessica Barr
Tiskilwa
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at 222 Ale House. Proven ability to excel in high-pressure environments while maintaining cleanliness and service standards. Skilled in cash handling and complaint resolution, fostering positive guest experiences and enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Waitress/Bartender
222 Ale House
09.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Kennel Manger
Friends Of Strays
10.2021 - 09.2023
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
Assistant Manager
Arbys Resturant
11.2006 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Kitchen Manager
Casey’s
10.2020 - 09.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Assistant Store Manager
Arbys Resturant
01.2019 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Pack Operator
Allegion
03.2017 - 06.2018
- Conducted routine equipment inspections, ensuring timely repairs or replacements when necessary.
Dietary Aide
Perry Memorial Hospital
12.2015 - 04.2016
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
Education
GED -
LP High School
La Salle, ILCNA -
IVCC
Oglesby, IL2000
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Service prioritization
- Food running
- Memory retention
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Supply restocking
- High volume dining
- Table bussing
- Tableside service
- Dining area maintenance
- Relationship management
- Upselling techniques
- Menu presentation
- Allergy awareness
- Food presentation
- Beverage preparation
- Ordering procedures
- Sales techniques
- Seating arrangements
- Order management
- Point of sale operation
- Compliance standards
- Guest relations management
- Daily specials memorization
- Food and beverage pairings
- Bar terminology
- Item promotion
- Food inspection
- Order delivery practices
Timeline
Waitress/Bartender
222 Ale House
09.2023 - Current
Kennel Manger
Friends Of Strays
10.2021 - 09.2023
Kitchen Manager
Casey’s
10.2020 - 09.2021
Assistant Store Manager
Arbys Resturant
01.2019 - 10.2020
Pack Operator
Allegion
03.2017 - 06.2018
Dietary Aide
Perry Memorial Hospital
12.2015 - 04.2016
Assistant Manager
Arbys Resturant
11.2006 - 01.2015
GED -
LP High School
CNA -
IVCC
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