Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Allen

Rockford

Summary

Detail-oriented professional with a proven track record in customer service and sales. Expertise in relationship building and problem-solving, contributing to enhanced customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Online Personal Shopper

Walmart
Rockford, IL
06.2024 - Current

Assisted customers in processing online orders.

Curated personalized shopping lists based on customer preferences and feedback.

Streamlined order fulfillment processes to enhance delivery efficiency.

Utilized Walmart's online platform to manage inventory and optimize stock levels.

General Manager

Dominos Pizza Inc.
Mount Pleasant, TX
08.2019 - 02.2024
  • Analyzed sales data to identify trends, driving strategic decisions that increased revenue and profitability.
  • Led operational strategy, optimizing store performance and customer satisfaction across multiple locations.
  • Developed training programs for staff, enhancing team efficiency and service quality in high-pressure environments.
  • Implemented inventory management systems, reducing waste and ensuring product availability during peak hours.
  • Streamlined workflow processes, improving overall operational efficiency and reducing service times for customers.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Team Associate

Walmart
Mount Pleasant, TX
03.2014 - 08.2019
  • Oversaw systematic stocking of shelves to enhance customer shopping experience and streamline inventory flow.
  • Executed loading procedures for customer orders, prioritizing accuracy and speed.
  • Facilitated customer interactions to enhance service experience and satisfaction.
  • Executed delegated tasks from management to ensure operational efficiency.

Material Handler

Prieferts
Mount Pleasant, TX
04.2012 - 08.2014
  • Managed logistics of material relocation to different weld stations through proficient forklift operation.
  • Managed crane operations to deliver necessary parts to welders, ensuring efficient workflow and timely project execution.
  • Trained new hires on forklift operations

Education

High School Diploma -

Pittsburg Texas Highschool
Pittsburg, TX
05-2008

Skills

  • Online order processing
  • Order fulfillment
  • Inventory management
  • Logistics coordination
  • Sales experience
  • Client support
  • Prioritizing orders
  • Customer relations
  • Relationship building
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy

Timeline

Online Personal Shopper

Walmart
06.2024 - Current

General Manager

Dominos Pizza Inc.
08.2019 - 02.2024

Team Associate

Walmart
03.2014 - 08.2019

Material Handler

Prieferts
04.2012 - 08.2014

High School Diploma -

Pittsburg Texas Highschool
Jessica Allen