JESSICA ALBRITTON
Canton
Summary
I AM A HARD WORKING PERSON THAT FINDS ENJOYMENT IN ALL TASKS GIVEN. I AM A NATURAL BORN LEADER THAT LOVES TO CLIMB THE LADDER. I'VE BEEN TOLD AT EVERY JOB I'VE HAD THAT I CARE TOO MUCH!! IM NOT REALLY GREAT AT SAYING THE THINGS THAT I AM GOOD AT,SO I WOULD MUCH RATHER BE GIVEN THE OPPORTUNITY TO SHOW YOU. I LOOK FORWARD TO SPEAKING WITH YOU ABOUT WHAT YOUR COMPANY IS AND WHAT I CAN LEARN.
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Culver's Restaurant
East Peoria
04.2025 - Current
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff in customer service best practices.
- Managed inventory levels and ordered supplies as needed.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints effectively and professionally.
- Implemented new procedures to improve operational efficiency.
- Collaborated with team members to enhance dining experience quality.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
MCS
UNIVERSAL LOGISTICS
Chillicothe
02.2023 - 04.2025
- I AM RESPONSIBLE FOR MAKING SURE ALL PARTS NEEDED FOR KITS TO BUILD FOR CATERPILLAR ARE BEING DELIVERED FROM OUR ASRS(18 CRANE MACHINE).
- I CREATE SCHEDULING FOR KITS NEEDING DELIVERED TO KK (EAST PEORIA CATERPILLAR)
- I CREATE TRUCK LISTS FOR SHIPPING DAILY.
- I AM RESPONSIBLE FOR MAKING SURE PARTS ARE NOT DAMAGED BEFORE SHIPPING.
- I AM IN CHARGE OF MAKING SURE MY TEAM OF 12 ARE PERFORMING TASKS WHILE USING PROPER PPE.
BAR MANAGER
BIG AL'S SPEAKEASY
Peoria
04.2014 - 12.2022
- I was in charge of bar and wait staff
- Training
- Kept detailed and up-to-date records of inventory, budgets, and payroll.
- Provided exceptional customer service at all times, resolving complaints quickly and professionally.
- Utilized POS systems to track sales activity and analyze trends in order to maximize profits.
- Contributed ideas for special events or promotions which generated additional revenue streams.
- Developed an effective system for inventory control, resulting in a decrease in costs of up to 20%.
- Maintained positive relationships with suppliers by promptly responding to inquiries or requests.
- Managed daily operations, including scheduling, ordering, and inventory control.
- Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities.
- Recruited, hired and trained new members of bar staff.
- Identified opportunities for improvement in operational efficiency through process reengineering initiatives.
GREAT CLIPS
Peoria
- I WAS IN CHARGE OF 12 SALONS AND OVER 100 STYLISTS.
- I CREATED TRAINING PROGRAMS TO HELP IMPROVE THE STYLISTS PERFORMANCE.
- I TOOK CARE OF ALL SCHEDULING.
- I WORKED ONE ON ONE WITH STAFF IF NEEDED.
- I WAS IN CHARGE OF NEW EMPLOYEE ORIENTATION.
- I DEALT WITH ALL COMPLAINTS OF CUSTOMERS AND STAFF.
- Developed and maintained training materials, including user guides, quick-reference cards and job aids.
- Conducted needs assessment to identify suitable training solutions.
- Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities.
- Assessed individual and team performance metrics post-training program completion.
- Prepared and developed lesson strategies and curriculum in accordance with current training methodologies and theories.
- Assessed employee performance to determine improvement in productivity and efficiency and recommended training solutions when needed.
- Provided feedback and coaching to employees on their performance after trainings.
- Implemented best practices related to instruction design based on industry trends.
- Established corporate standards for effective delivery of training programs.
- Led onboarding sessions for new hires in order to orient them into the organization's culture.
- Adapted teaching style according to the level of understanding demonstrated by each participant.
- Facilitated procurement of third-party hardware and software required for delivery of approved training courses.
Education
COSMOTOLOGY - HAIR SKIN AND NAILS
REGENCY BEAUTY ACCADEMY
PEORIA, ILGED -
LEWISTOWN HIGH SCHOOL
LEWISTOWN, ILSkills
- ABILITY TO LEARN QUICKLY
- ABILITY TO WORK HARD
- ABILITY TO DO HEAVY LIFTING
- ABILITY TO ENJOY DIRTY WORK
- ABILITY TO MOTIVATE OTHERS
- ABILITY TO EXECUTE JOB START TO FINISH
- Customer service
- Staff training
- Inventory management
- Operational efficiency
- Scheduling coordination
- Team building
- Conflict resolution
- Performance evaluation
- Quality assurance
- Employee onboarding
- Compliance standards
- Customer service management
- Team development
- Employee terminations
- Bank deposit procedures
- Employee retention strategies
- Shift scheduling
- Performance reviews
- Work Planning and Prioritization
- Customer relations
- Opening and closing procedures
- Store operations oversight
Certification
- Manager Level 1 training
Culver's University
8/07/2025 - Manager Level 2 training
Culver's University
02/18/2026
Timeline
Store Manager
Culver's Restaurant
04.2025 - Current
MCS
UNIVERSAL LOGISTICS
02.2023 - 04.2025
BAR MANAGER
BIG AL'S SPEAKEASY
04.2014 - 12.2022
GREAT CLIPS
COSMOTOLOGY - HAIR SKIN AND NAILS
REGENCY BEAUTY ACCADEMY
GED -
LEWISTOWN HIGH SCHOOL