Jessica Aguirre

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Managing a team of 20 staff members
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Provided customer service to employees regarding payroll inquiries and issues.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Verified insurance and communicated coverage to staff and patients.
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.

• Supervised a team of 25 Sales Associate
• Area Coach Duties Included: Managed store as well as other locations Inventory, Hiring, Marketing, Payroll, Banking/ tills General Manager: Mike (773)431-4029
  
• Created detailed expense reports and requests for capital expenditures. As well as an inventory report.
• Ordered and distributed office supplies while adhering to a fixed office budget.

Worked the front end and back end as well. Duties for front end included answeing calls, scheduling appoinments, filling, billing. Duties for back end included helping doctor with bilingual patients, cleaning of rooms and set up of rooms. 

Office Manager Bryana Detomaso (773)587-3669