Summary
Overview
Work History
Education
Skills
Timeline
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Jesselyn Schermann

Milford

Summary

Dynamic professional with extensive experience in customer service and cash handling at Runnings Supply. Proven leadership in training teams and enhancing operational efficiency. Skilled in problem-solving and maintaining high standards of organization, consistently delivering exceptional service and fostering customer loyalty. Adept at payment processing and ensuring accurate transactions.

Overview

9
9
years of professional experience

Work History

Cashier

Runnings Supply
Watseka
10.2024 - Current
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Welcomed customers, offering assistance to help find store items.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Offered customers carry-out service at completion of transaction.
  • Collected payments and provided accurate change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Store GUIDE

L.L.Bean
09.2023 - 09.2024
  • Greet and assist customers in finding clothing and equipment for the outdoors.
  • Work in men's, women's, footwear, cash and returns, and back of house, assisting with shipments, as well as pick-up and ship-out orders.
  • Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
  • Updated customer information in the database system when necessary.
  • Recommended, selected and located merchandise based on customer desires.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Stocked and cleaned shelves while maintaining neat and orderly store.

Kennel Manager

Petland
08.2021 - 01.2022
  • Trained and supervised six employees
  • Created schedule for my six kennel workers
  • Helped maintain clean living conditions for 60+ puppies
  • Protected animals from care errors by maintaining clear and secure tags
  • Fed and administered any necessary medications
  • Watched for any odd behavior alluding to sickness or injury and notified manager on duty if needed

Dietary Aide/Cafe Attendant

Iroquois Mem. Hosp
09.2016 - 09.2020
  • Assisted in the ordering and unloading of truck shipments as well as restocking all the hospital kitchenettes
  • Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity
  • Served meals to residents in accordance with established schedules and dietary procedures
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and nonfood supplies as directed
  • Arranged tray and or table settings with proper tableware, condiments and tray card
  • Delivered nourishment and supplements to nurse station for distribution to specific residents

Education

General Education -

Parkland College
01.2018

Skills

  • Cashiering
  • Cash handling
  • Customer service
  • Leadership
  • Management
  • Problem solving
  • Organizational
  • Payment processing
  • Product knowledge
  • Team collaboration
  • Attention to detail
  • Cash handling and management

Timeline

Cashier

Runnings Supply
10.2024 - Current

Store GUIDE

L.L.Bean
09.2023 - 09.2024

Kennel Manager

Petland
08.2021 - 01.2022

Dietary Aide/Cafe Attendant

Iroquois Mem. Hosp
09.2016 - 09.2020

General Education -

Parkland College

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Jesselyn Schermann