JESSE SHOCK

• Fostered strong client relationships to facilitate banking transactions and support financial objectives.
• Facilitated daily client transactions
• Provided assistance to customers navigating online and telephone banking platforms to enhance user experience.
• Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
• Maintained existing client deposit and savings accounts to ensure compliance and customer satisfaction.
• Assisted customers with setting up or closing accounts, and signing up for new services.

• Cultivated advanced banking skills by thriving in a fast-paced setting with elevated expectations.
• Managed daily operations, ensuring compliance with financial regulations and internal policies.
• Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
• Adapted to fast-paced situations by prioritizing tasks and optimizing team performance to handle increased customer demand.
• Educated customers on features and benefits of banking products and services.

• Established foundational skills and knowledge essential for success in banking career.
• Served as primary point of contact for customers at branch, facilitating seamless banking experiences.
• Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
• Trained new tellers on operational procedures and customer service best practices, improving team performance.
• Managed daily banking reports, ensuring timely completion and adherence to regulatory standards.
• Balanced cash drawer daily and resolved discrepancies

Disc Replay is a resale store focusing on digital media, electronics, and collectibles.

• Achieved promotion to Shift Manager after one year of dedicated service.
• Guided team members in daily operations to achieve smooth workflow and maintain high morale. Supported collaborative efforts to enhance team productivity and cohesion.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
• Maintained store organization and cleanliness, optimizing product displays for customer engagement.