Jesse Darkwa
Joliet
Summary
Dynamic and results-oriented professional with extensive experience in office administration/clinical and customer service. Detail-oriented and organized professional eager to contribute to an office environment through excellent communication, data management, and problem-solving abilities. with proven history of enhancing patient/customer satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Patient Service Representative/Administrative Assistant
Activa PT
07.2024 - 12.2024
- Schedule, reschedule, and cancel patient appointments
- Assisted in maintaining accurate records and data entry.
- Provided exceptional customer service and administrative support.
- Coordinated with different departments to ensure office efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Student Athletic/Administrative Assistant
UD Athletics
08.2021 - 04.2024
- Assisted faculty or staff with administrative tasks, including document organization.
- Handled email inquiries, directing them to appropriate personnel.
- provide support for athletic games and events including ticket and concession sales.
- Fostered a culture of good sportsmanship, cooperation, and responsibility
- Ensured accurate record-keeping with diligent data entry and database management for coaches information.
- collaborating on recruiting projects for highschool athletes to the collegiate level and visitations of the recruits
Education
Bachelor of Science - Wellness Exercise Science
University of Dubuque
2000 University Ave04-2024
Skills
- Office Administration & Data Entry
- Scheduling & Calendar Management
- Customer Service & Client Relations
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Sway, Teams, Notes)
- Medical terminology
- Organizational & Time Management Skills
- Communication & Team Collaboration
- Basic Knowledge of Healthcare & Fitness Terminology
- Customer service
- Conflict resolution
- System updates
- Onsite tours
Timeline
Patient Service Representative/Administrative Assistant
Activa PT
07.2024 - 12.2024
Student Athletic/Administrative Assistant
UD Athletics
08.2021 - 04.2024
Bachelor of Science - Wellness Exercise Science
University of Dubuque
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