Jessalyn Herrera
Chicago
Summary
Highly motivated and dependable professional with experience supporting diverse individuals through strong communication, problem-solving, and relationship-building skills. Demonstrated ability to assess needs, provide appropriate guidance, and deliver positive service experiences in fast-paced environments. Known for collaborating with teams, building trusted client relationships, hospitality work, maintaining organized workspaces, and contributing to efficient operations that improve overall client satisfaction.
Overview
6
6
years of professional experience
Work History
Prestige Beauty Advisor
Macy's
Orland Square
12.2023 - Current
- Advised 30–50+ customers per shift on skincare and makeup products tailored to individual needs and skin types.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Consistently met and exceeded sales goals by 10–20% by delivering personalized beauty consultations based on customer needs.
Volunteer Service
PAWS Chicago
Chicago
04.2021 - Current
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Collaborated with volunteers to enhance service delivery and improve overall team performance.
- Developed relationships with local churches, schools and organizations to arrange for volunteer service projects.
Lead Hostess
Waffle Pancake House
Chicago
04.2021 - 08.2023
- Greeted and assisted 80–120+ customers per shift, answering questions about menu items, specials, and wait times, to ensure a positive first impression.
- Managed and scheduled 20–40 reservations per shift, coordinating with servers and managers to prepare seating for large parties and special requests.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Facilitated communication among 10+ team members during peak hours, supporting smooth service flow and reducing guest wait times.
Creative Team Member
The Plug T-Shirt Store
Chicago
04.2020 - 07.2022
- Collaborated with design teams to create visuals for promotional materials.
- Partnered with a creative design team to complete 5–10 projects per month, consistently meeting tight deadlines.
- Coordinated project timelines and resources for multiple concurrent creative initiatives, ensuring 100% on-time delivery.
Education
Diploma For License - Clinical Massage Therapy
The SOMA Institute For Clinical Massage Therapy
Chicago, IL03-2023
Skills
- Customer relationship management
- Effective communication
- Conflict resolution
- Attention to detail
- Relationship building
- Inventory coordination
- Exceptional customer service
- Organizational growth
- Professional telephone demeanor
- Upselling strategies
- Service consultations
Timeline
Prestige Beauty Advisor
Macy's
12.2023 - Current
Volunteer Service
PAWS Chicago
04.2021 - Current
Lead Hostess
Waffle Pancake House
04.2021 - 08.2023
Creative Team Member
The Plug T-Shirt Store
04.2020 - 07.2022
Diploma For License - Clinical Massage Therapy
The SOMA Institute For Clinical Massage Therapy