Jesica V. Medina
Cicero
Summary
Dependable professional prepared to tackle challenges and drive business success. Proven track record of delivering high-quality work that consistently exceeds expectations. Strong focus on customer satisfaction and effective collaboration within teams.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Crew Member
McDonald’s
Chicago
02.2025 - Current
- Provided excellent customer service by taking orders and addressing inquiries.
- Prepared food items according to McDonald's standards and procedures.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Collaborated with team members to ensure timely service delivery.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Veterinary Assistant/Receptionist
McKillip Animal Hospital
Chicago
07.2024 - Current
- Assisted veterinarians during examinations and procedures for animal care.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Monitored vital signs and reported changes to the veterinary team.
- Educated pet owners on post-treatment care and preventive health measures.
- Handled animal restraint safely during exams and treatments for safety.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Pet Caregiver
Wag!
Cicero
09.2022 - Current
- Manged basic animals needs, including regular feeding and watering
- Maintained comfortable, clean and sanitized animal quarters.
- Assisted with medical treatment and administered medication.
- Prevented injuries by following proper safety protocols and controlling animals behavior.
- Walked pets regularly on set schedules to prevent accidents.
Backroom Associate
Marshalls
Melrose Park
10.2022 - 11.2023
- Received incoming merchandise, unloading truck with team and sorting items for storage or immediate restock.
- Operated electronic scanning device to maintain accurate counts of merchandise.
- Communicated effectively with management regarding backroom activities, issues, or concerns.
- Kept back room neat and clean, removing debris and placing products in appropriate locations.
- Updated products with more pricing fro regular sales, clearance racks and short-term promotions.
Guest Service
Doggie Day Play
Oak Park
11.2021 - 09.2022
- Ensured dogs are feed, exercised and generally cared for.
- Maintained room and facility cleaned on daily basis
- Supervised and encouraged dog safe play in an enclosed off-leash environment.
- Provided dogs with specific medication needs.
- Answered phone calls to set and confirm reservations.
Manager
McDonald's
Lagrange
02.2021 - 11.2021
- Oversaw execution of opening and closing procedures to desire standard.
- Fostered positive work environment promoting employee engagement.
- Assisted customers over the phone regarding store operations, products, and promotions.
- Solved customers complains and concerns.
- Cross-trained staff in secondary roles to expand operational diversity.
Crew Member
McDonald's
Lagrange
08.2020 - 11.2021
- Addressed customers with friendly greetings and conversation.
- Cleaned food preparation and FOH areas.
- Cross-trained in multiple positions to assist during busy periods.
- Kept wait times low through fast order taking and payment processing.
- Filled up stations with cutlery, sauces and napkins.
Production Worker
MJ Holdings Co.
Bridgeview
10.2019 - 11.2019
- Collaborated with team to produce time-critical results in busy environment.
- Inspected finished products to verify quality standards.
- Stayed aware of current quality standards and best practices.
- Maintained clean and safe work environment by adhering to safety guidelines.
Production Worker
Josephs Food Products
Broadview
08.2019 - 10.2019
- Set up and operated production machinery according to specific standards and company protocol.
- Stayed aware of current quality standers and practices.
- Inspected finished products to verify quality standards.
- Reported on production Inefficiencies to supervisor.
- Demonstrated good housekeeping by regularly cleaning work areas and equipment.
Education
Certificate - Phlebotomy Technician
Phlebotomy Training Specialists
Chicago, IL12-2025
Certificate - Veterinary Assistant
Triton College
River Grove, IL05-2024
High School Diploma -
J. Sterling Morton East High School
Cicero, IL05-2019
Skills
- Medication Administration
- Problem Solving
- Cash Handling
- Customer Service
- Animal Handling
- Vital signs monitoring
- Valid Driver's license
- Sanitation protocols
Certification
Veterinary Assistant
Languages
English
Professional
Spanish
Professional
Timeline
Crew Member
McDonald’s
02.2025 - Current
Veterinary Assistant/Receptionist
McKillip Animal Hospital
07.2024 - Current
Backroom Associate
Marshalls
10.2022 - 11.2023
Pet Caregiver
Wag!
09.2022 - Current
Guest Service
Doggie Day Play
11.2021 - 09.2022
Manager
McDonald's
02.2021 - 11.2021
Crew Member
McDonald's
08.2020 - 11.2021
Production Worker
MJ Holdings Co.
10.2019 - 11.2019
Production Worker
Josephs Food Products
08.2019 - 10.2019
Certificate - Veterinary Assistant
Triton College
High School Diploma -
J. Sterling Morton East High School
Certificate - Phlebotomy Technician
Phlebotomy Training Specialists