Jerry Peeples
Chicago
Summary
Dedicated customer service expert with expertise in training and protocol development. Known for critical thinking and adaptability, ready to leverage skills to enhance customer experiences and drive operational excellence.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Consistent Progress Transitional Living NFP
Bellwood, IL
09.2021 - Current
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Managed client interactions through phone, email, and in-person communication channels.
- Assisted in developing customer service protocols to enhance client satisfaction.
- Trained new staff on operational procedures and effective communication techniques.
Product Quality Inspector
Dart Container Corporation
Chicago, IL
09.2018 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
School Security Officer
Chicago Public Schools CPS
Chicago, IL
02.2013 - 06.2018
- Monitored campus premises to ensure safety and security of students and staff.
- Collaborated with local law enforcement to address security concerns and enhance community relations.
- Conducted regular inspections of facilities, identifying potential hazards and implementing corrective actions.
- Developed and led training sessions on emergency response protocols for staff and students.
Education
Business Administration And Management
Langston University
Langston, OKHigh School Diploma -
Hales Fransiscan
Chicago, ILSkills
- Customer engagement
- Effective listening
- Critical thinking
- Data entry
Affiliations
- Freemason
Timeline
Customer Service Representative
Consistent Progress Transitional Living NFP
09.2021 - Current
Product Quality Inspector
Dart Container Corporation
09.2018 - 06.2021
School Security Officer
Chicago Public Schools CPS
02.2013 - 06.2018
Business Administration And Management
Langston University
High School Diploma -
Hales Fransiscan