Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Henderson

Edwardsville

Summary

Dynamic operations leader with a proven track record at Schenker Inc, specializing in process improvement and employee supervision. Enhanced operational efficiency through innovative strategies, resulting in significant productivity gains. Skilled in logistics coordination and team building, fostering a collaborative environment that drives success and boosts employee morale.

Overview

14
14
years of professional experience

Work History

Assistant Operations Manager/Level 2 Supervisor

Schenker Inc
08.2023 - Current
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
  • Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
  • Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
  • Optimized workflow to meet tight deadlines, managing multiple project timelines.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

Operations Supervisor

Schenker Inc
10.2021 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
  • Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Completed bi-weekly payroll for 30 employees.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Operations Coordinator

Schenker Inc
03.2011 - Current
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Boosted productivity by establishing effective communication channels between departments.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Streamlined operations by implementing efficient processes and procedures.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Oversaw day-to-day operations of large teams across several sites.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

High School Diploma -

Edwardsville High School
Edwardsville, IL
01-2007

Skills

  • Process improvement
  • Operational planning
  • Operations management
  • Operational efficiency
  • Employee supervision
  • Scheduling and coordination
  • Logistics coordination
  • Staff training and development
  • Budget tracking
  • New employee hiring
  • Performance tracking
  • Policy enforcement
  • Team building
  • Staff scheduling
  • Teamwork and collaboration

Timeline

Assistant Operations Manager/Level 2 Supervisor

Schenker Inc
08.2023 - Current

Operations Supervisor

Schenker Inc
10.2021 - Current

Operations Coordinator

Schenker Inc
03.2011 - Current

High School Diploma -

Edwardsville High School

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Jerry Henderson