JERRIKA LOFTON-COOPER

• Greet guests with professionalism and efficiency, ensuring a positive check-in and check-out experience
• Handle guest inquiries and resolve complaints promptly to maintain high satisfaction levels
• Manage room reservations, coordinate with housekeeping, and handle billing processes

• Supervised a team of two, ensuring accuracy and efficiency in order processing
• Performed data entry tasks, maintaining accurate and up-to-date records
• Oversaw inventory and procurement processes to meet organizational needs

• Managed 50+ inbound and outbound calls daily, achieving a 95% customer satisfaction rate
• Successfully sold products and subscription benefits to meet and exceed sales targets
• Educated customers on subscription options, tailoring recommendations to individual needs
• Maintained detailed records through accurate and timely data entry

• Selected, packed, and shipped customer orders efficiently in a high-paced environment, maintaining a strong focus on accuracy and quality.

• Safely operated delivery vehicles and adhered to all traffic and safety regulations during deliveries.

• Utilized handheld devices for route optimization, tracking packages, and ensuring accurate deliveries.

• Successfully navigated diverse routes, meeting tight delivery deadlines while providing excellent customer service.

• Collaborated with team members to meet daily operational targets, improving productivity and workflow.