Overview
Work History
Education
Accomplishments
Timeline
Generic

Jerrell Calhoun

Chicago

Overview

7
7
years of professional experience

Work History

Guest Service Representative

TheWit Hotel
06.2024 - Current
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash-handling procedures at all times.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.

Account Executive

Stellar Chicago
03.2024 - 06.2024
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships, and executed sales strategies to drive new business.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Security Officer

BlueDog Private Security
01.2023 - 05.2024
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Security Officer

Securitas Security Services USA
04.2020 - 08.2022
  • Acted quickly during emergencies to reduce opportunity for damage and injury.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.

Staff Member

San Bernardino Boys And Girls Club
05.2018 - 07.2021
  • Contributed to the development and mentorship of young children aged 6-15 in afterschool and summer programs, starting as a volunteer in my junior year of high school.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Assisted with day-to-day operations, working efficiently and productively with team members as well as individually.

Education

Bachelor of Science - Business Management

Roosevelt University Heller College of Business
Chicago, IL
05.2025

Accomplishments

  • 2024-2025 Deans List Honor Roll
  • 2023-2024 Deans List Honor Roll
  • 2022 MSFA All-American
  • 2022 MSFA All-Academic
  • 2019 All Riverside County scholar-athlete award recipient

Timeline

Guest Service Representative

TheWit Hotel
06.2024 - Current

Account Executive

Stellar Chicago
03.2024 - 06.2024

Security Officer

BlueDog Private Security
01.2023 - 05.2024

Security Officer

Securitas Security Services USA
04.2020 - 08.2022

Staff Member

San Bernardino Boys And Girls Club
05.2018 - 07.2021

Bachelor of Science - Business Management

Roosevelt University Heller College of Business

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Jerrell Calhoun