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Strategic Customer Success leader with 12+ years of experience driving client retention, expansion, and revenue growth. I combine empathy, organization, and a good sense of humor to build strong relationships with customers and teams alike. Expert in designing and scaling customer success frameworks, accelerating onboarding, and leading cross-functional teams to deliver measurable business outcomes. A trusted advisor to executives, I am recognized for operational excellence and creating systematic, repeatable approaches to the customer lifecycle-all while keeping people at the center of every decision.

Dynamic Customer Success Lead with over 6 years of expertise in SaaS and B2B platforms, adept at managing diverse global SMB and mid-market customer portfolios across APAC, Southeast Asia, EMEA, and North America. Proven track record in driving revenue growth and enhancing Net Revenue Retention rates of 110% to 120%, while effectively reducing churn and scaling Customer Success operations. Skilled in customer lifecycle management, CRM platforms, account expansions, and data-driven engagement strategies. Recognized for leveraging AI, automation, and advanced Customer Success operations tools to elevate customer adoption, retention, and overall operational efficiency.

Detail-oriented professional skilled in process optimization and stakeholder management. Experience includes managing high-value accounts and ensuring data integrity to drive client satisfaction and business success.

Customer Success Lead with 9+ years at Zoho, delivering impact through strategic onboarding, CRM expertise, and proactive customer retention. Known for turning feedback into product growth and relationships into long-term success.

JEROME ROGERS

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Senior Customer Success Lead

Sales Manager

Account Executive / Manager

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MBA - Business Administration

BBA - Business Administration

B.S. - Sociology

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Senior Customer Success Lead

Sales Manager

Account Executive / Manager

MBA - Business Administration

BBA - Business Administration

B.S. - Sociology

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