Jermel Rowe
Chicago
Summary
Dedicated, detail-oriented professional with 10 years of experience in various roles. Proven ability to deliver exceptional customer service, establish strong relationships with clients and coworkers, and cultivate a positive work culture. Proficient in warehouse operations, customer service, sales, and janitorial services. Possesses excellent problem-solving, computer, and organizational skills. Flourishes in a team environment, collaborating to achieve goals and support colleagues. Equally adept at working independently. Committed to achieving results and recognized for dependability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader/Customer Service
Planet Fitness-
05.2024 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Performed all Cleaning/Janitorial Duties
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Target Warehouse Associate
Target Distrbution Center
06.2023 - 02.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Warehouse Associate
Amazon
10.2018 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders (incoming/outgoing) and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted with preparing the docks
Sales Representative
Viking Magazine Service
08.2015 - 05.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Janitor/Maintenance
Corvus Janitorial
04.2011 - 02.2013
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Other things related to cleaning and organizing.
Education
High school or equivalent -
John F. Kennedy High School
Chicago, IL06.2011
Skills
- Sales
- Multitask
- Warehouse Associate
- Unloading
- Loading
- General Labor
- Computer Skills
- Load & unload
- Telemarketing
- Pallet Jack
- Order Picking
- Shipping & Receiving
- Warehouse Distribution Experience
- Organizational skills
- Forklift
- Customer service
- Packaging
- Commercial Cleaning
- Heavy Lifting
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Performance improvement
- Complex Problem-solving
Certification
Driver's License
Timeline
Team Leader/Customer Service
Planet Fitness-
05.2024 - 09.2024
Target Warehouse Associate
Target Distrbution Center
06.2023 - 02.2024
Warehouse Associate
Amazon
10.2018 - 09.2022
Sales Representative
Viking Magazine Service
08.2015 - 05.2018
Janitor/Maintenance
Corvus Janitorial
04.2011 - 02.2013
High school or equivalent -
John F. Kennedy High School
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