Jermaine Rolling Jr
Chicago
Summary
I am a dedicated and reliable Customer Service Representative experienced in maintaining a professional environment, and providing a satisfying customer experience. I am also Focus on being a collaborative team player skillful in communicating and translating customer requests. Also a strong communicator and problem solver working effectively and productively with diverse customers and individuals needs. Hoping to bring my best attributes to your company.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Unloader Associate
UPS
Addison
11.2025 - 01.2026
- Unloaded packages from trucks and ensured proper placement on conveyor belts.
- Sorted and organized freight by size and destination for efficient processing.
- Handled heavy lifting while adhering to safety protocols and guidelines.
Warehouse Assistant
Amazon
Downers Grove
08.2024 - 11.2025
- Received and processed incoming shipments in a timely manner.
- Operated material handling equipment to move products safely.
- Handled returns and damaged items according to company procedures.
- Trained new staff on safety protocols and operational procedures.
- Unloaded products from incoming transports.
Cook
Portillos
Downers Grove
06.2023 - 11.2024
- Managed portion control using correct utensils during preparation and plating.
- Organized storage areas for efficient usage of space.
- Replenished food items from inventory and rotated ingredients.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Burlington Coat Factory
Villa Park
03.2023 - 06.2024
- Collected payments and provided accurate change.
- Built and maintained productive relationships with employees.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Stocked shelves with merchandise when needed.
Customer Service Cashier/ Stocker
Walmart
Glen Ellyn
09.2023 - 01.2024
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Resolved customer complaints in a professional manner.
- Completed day-to-day duties accurately and efficiently.
Security Officer/Internship Student
Cook County Sheriff Department
Maywood
08.2020 - 01.2023
- Enforced access control measures in accordance with established procedures.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Reported safety hazards for remediation response.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted with crowd control during large events held at the facility.
Administrative Assistant/Security Officer/Internship Student
Mackey Consultant
Rosemont
08.2021 - 05.2022
- Managed multiple projects with competing deadlines simultaneously.
- Inventoried and ordered supplies for office.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Maintained accurate department and customer records.
Education
High School Diploma -
Willowbrook High School
Villa Park, ILSkills
- Problem-Solving Abilities
- Team Development
- Office Equipment Proficiency
- Multi-Task Management
- Positive and Professional
- Administrative Support
- Customer Service
- Retail Sales Customer Service
- Stock Management
- Microsoft Outlook
- Prioritization
Education and Training
other
References
References available upon request.
Timeline
Unloader Associate
UPS
11.2025 - 01.2026
Warehouse Assistant
Amazon
08.2024 - 11.2025
Customer Service Cashier/ Stocker
Walmart
09.2023 - 01.2024
Cook
Portillos
06.2023 - 11.2024
Cashier
Burlington Coat Factory
03.2023 - 06.2024
Administrative Assistant/Security Officer/Internship Student
Mackey Consultant
08.2021 - 05.2022
Security Officer/Internship Student
Cook County Sheriff Department
08.2020 - 01.2023
High School Diploma -
Willowbrook High School