Jermaine Jackson
Chicago
Summary
Results-driven collections professional with 15+ years of experience in debt recovery, account management, and customer relations. Proven ability to exceed performance goals, negotiate payment solutions, and maintain compliance with federal regulations. Strong communicator with leadership experience and a consistent record of top performance.
Overview
23
23
years of professional experience
Work History
Debt Collector
Blitt and Gaines, P.C.
Vernon Hills, IL
03.2022 - 03.2026
- Managed high-volume accounts to recover outstanding debts while maintaining FDCPA compliance
- Negotiated payment arrangements and settlements to maximize recovery
- Maintained accurate documentation and account records
- Handled sensitive customer interactions with professionalism
- Consistently met or exceeded monthly collection targets
Collections Representative
Brown & Joseph
Itasca, IL
08.2019 - 03.2020
- Collected and resolved delinquent insurance premium accounts
- Enforced payment plans and follow-ups
- Resolved billing discrepancies and customer concerns
- Maintained client relationships while reducing delinquency
Collections Specialist
PLS Financial Services
Oak Brook, IL
07.2017 - 08.2019
- Managed delinquent loan accounts across 16 locations
- Processed fraud claims and account adjustments
- Negotiated payment solutions with customers
- Resolved billing discrepancies and complaints
Collections Office Manager / Team Lead
Global Services
Chicago, IL
01.2015 - 07.2017
- Supervised daily operations and team performance
- Trained new hires and supported staff development
- Handled escalated customer issues
- Recognized as a top performer
Collections Associate
Praxis Financial
Lincolnwood, IL
11.2013 - 01.2015
- Collected delinquent consumer accounts
- Negotiated payment arrangements
- Maintained compliance with FDCPA regulations
- Achieved top performer status
Collections Specialist
Apex Financial
Buffalo Grove, IL
07.2008 - 04.2013
- Managed inbound/outbound calls for collections
- Negotiated and processed payments
- Performed account verification
- Consistently recognized as top performer
Collections Specialist
American Recovery Systems
Mt. Prospect, IL
07.2003 - 07.2008
- Collected on credit card, mortgage, and fleet accounts
- Conducted skip tracing and account research
- Provided debt counseling and payment solutions
- Maintained FDCPA compliance
Skills
- Debt recovery strategies
- Patience and persistence
- Goal-oriented mindset
- Client relations
- Assertiveness
- Account management
Timeline
Debt Collector
Blitt and Gaines, P.C.
03.2022 - 03.2026
Collections Representative
Brown & Joseph
08.2019 - 03.2020
Collections Specialist
PLS Financial Services
07.2017 - 08.2019
Collections Office Manager / Team Lead
Global Services
01.2015 - 07.2017
Collections Associate
Praxis Financial
11.2013 - 01.2015
Collections Specialist
Apex Financial
07.2008 - 04.2013
Collections Specialist
American Recovery Systems
07.2003 - 07.2008