Jerkell Taylor
Chicago
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Rep.
Advocate Medical Group
11.2023 - Current
- Provided exemplary customer service by greeting and directing patients, family members, and other visitors.
- Proficiently handled incoming calls, provided effective responses to inquiries, and skillfully redirected callers to the appropriate staff for assistance.
- Ensured accurate recording of appointments in the scheduling system. Efficiently registered patients, updating their demographic and insurance information in the EMR system.
- Developed and maintained positive relationships with patients through courteous service during check-in / check-out.
Guest Services Associate
Advocate Christ Medical Center
02.2017 - Current
- Greets customers promptly with a warm reception and eagerness to serve while maintaining a patient/visitor focused environment
- Provides information to patients, visitors, and personnel, regarding the hospital, including wayfinding for inpatient/outpatient clinics and services
- Provides written and verbal directions, and arranges transport via escort, as needed
- Utilize problem-solving skills to resolve conflicts between customers or staff members in a diplomatic way
- Collaborated with team members to provide exceptional customer service at all times.
Service Coordinator (Burn Unit)
Loyola University Medical Center
10.2021 - 11.2023
- Coordinates all nursing unit communications and activities
- Acts as receptionist, greeting and/or directing patients, visitors, physicians, and other healthcare providers
- Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment
- Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care
- Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the healthcare team
- Assist with patient care as needed.
Education
Diploma -
CICS Ralph Ellison
Skills
- Maintaining positive employee and customer relations
- Quick to learn
- Adaptable to new systems and procedures
- Experience in scheduling (procedures, clinic appointments, ancillary testing)
- Experience working with various Microsoft based computer software programs
- Ability to solve problems independently
- Performing multiple tasks while simultaneously exercising good judgment
Certification
BLS CPR
Timeline
Patient Service Rep.
Advocate Medical Group
11.2023 - Current
Service Coordinator (Burn Unit)
Loyola University Medical Center
10.2021 - 11.2023
Guest Services Associate
Advocate Christ Medical Center
02.2017 - Current
Diploma -
CICS Ralph Ellison
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