Jeri Lilly
Warrenville
Summary
Motivated professional with 17 years of background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Duly Health and Care
Downers Grove
11.2022 - Current
- Assisted in operating tonometer to measure intraocular pressure.
- Performed Goldman Applanation tonometry to measure eye pressure.
- Conducted visual acuity tests to determine patient's sight clarity.
- Completes accurate, concise documentation in the Electronic Medical Record (EMR).
- Prepared retina injections for the physician
- Assist physician with minor in office surgery and laser procedures
- Assisted with clinical procedures
- Performed prescription entry for eyeglasses
- Interpreted doctor's prescriptions and answers customer questions.
- Perform accurate and consistent documentation
- Includes measuring of visual acuity, neutralize, and record glasses, ancillary testing such as visual field, OCT, fundus photography and fluorescein angiography
- Experience scheduling surgeries for future dates & post op.
- Scribe/follow with physicians to accurately document medical findings
- Assist physicians with minor in office surgery and laser procedures
- Facilitate communication from patient phone calls
- Streamlined administrative tasks to improve clinic operations and efficiency.
- Great attitude and willingness to learn.
- Strong communication, interpersonal, problem solving and analytical skills
- Assist in the performance of clinical procedures
- Instilling of eye drops and ointments
- Experience scheduling surgeries for future dates & post op.
- Coordinated appointment scheduling and confirmation to enhance patient experience.
- Instilling of eye drops and ointments
- Assisted physicians with minor in office surgery and laser procedures
- Experience scheduling surgeries for future dates & post op.
Patient Service Representative
Family Vision Center/Couture vision
Bolingbrook
03.2009 - 05.2021
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Greeted patients upon arrival and directed them to the appropriate area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Verified demographics and insurance information to register patients in computer system.
- Answered incoming calls in a professional manner.
- Ran credit card batches and balanced deposits on a daily basis.
- Trained new staff on office procedures and patient service protocols.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Organized daily mail distribution to ensure timely delivery.
- Prepared letters and documents for mailing according to physician instructions.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Education
Certified medical assistant -
Everest College
Burr Ridge, ILHigh School Diploma -
Romeoville High School
Romeoville, ILSkills
- Medical office experience
- EHR system( EPIC,E-clinical and Vision express)
- Medical records
- Patient service
- Medical scheduling
- Scheduling appointments
- Appointment reminders
- Appointment confirmation
- Triage
- Insurance verification
- Medical billing
- Medical Coding
- Knowledge on health insurance policy
- Anatomy Knowledge
- HIPAA compliance
- Attention to detail
- Ability to multitask in high stress environment
- Strong communication
- Communication skills
- Customer service
- Interpersonal skills
- Team collaboration
- Payment collection
Certification
Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Ophthalmic Technician
Duly Health and Care
11.2022 - Current
Patient Service Representative
Family Vision Center/Couture vision
03.2009 - 05.2021
Certified medical assistant -
Everest College
High School Diploma -
Romeoville High School