Jeremy Humphries
Chicago
Summary
Dynamic manager with a proven track record at Starbucks, excelling in operational management and team leadership. Enhanced customer satisfaction through effective training and streamlined inventory control, achieving significant cost reductions. Skilled in performance analysis and conflict resolution, fostering a high-performing culture that drives engagement and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Starbucks
06.2019 - 09.2022
- Led team to achieve operational excellence through effective scheduling and resource allocation.
- Enhanced customer satisfaction by implementing training programs for baristas on product knowledge and service standards.
- Streamlined inventory management processes, reducing waste and improving cost efficiency across the store.
- Fostered a collaborative environment, mentoring staff to improve performance and engagement levels.
- Analyzed sales data to identify trends, informing strategic decisions to optimize product offerings.
- Developed promotional strategies that increased foot traffic and boosted seasonal sales performance.
- Ensured compliance with health and safety regulations, maintaining high standards in store operations.
- Implemented feedback systems to measure customer experience, driving continuous improvements in service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Science - Radiography
Malcom X Community College
Chicago, ILSkills
- Operational management
- Customer service
- Inventory control
- Team leadership
- Performance analysis
- Conflict resolution
- Workflow optimization
- Employee training
- Relationship building
- Sales strategy
- Safety compliance
- Process improvement
- Staff mentoring
- Promotional planning
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Strategic planning
- Project management
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
Certification
Management certification
Dental assistant certification
Food safety certification
Basset license
Timeline
Manager
Starbucks
06.2019 - 09.2022
Associate of Science - Radiography
Malcom X Community College