Jeremy Castro
Skokie,IL
Summary
Results-driven professional with hands-on experience in customer service and culinary support. Expertise in time management and organizational skills fosters teamwork and efficiency, contributing to improved customer engagement and satisfaction rates.
Overview
2
2
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
Skokie, IL
03.2025 - 06.2025
- Delivered personalized assistance to over 100 customers per shift, providing guidance on size selection, product recommendations, and pricing inquiries while maintaining an engaging and approachable sales floor.
- Processed inbound shipments by sorting, tagging, and prioritizing new merchandise, ensuring that fresh items were stocked on the floor within thirty minutes of arrival, thereby reducing out‑of‑stock incidents by 15 %.
- Restocked high‑turnover sections throughout the day, preserving optimal product visibility in busy areas and enhancing customer‑purchase rates.
- Balanced frontline service with back‑office inventory duties, sustaining meticulous organization even during peak hours, thereby demonstrating strong time‑management and teamwork skills in a crowded environment.
- Trained new associates on FIFO stock rotation and POS tagging procedures, thereby improving overall team efficiency and reducing errors.
- Maintained updated knowledge of products and services to provide accurate information to customers.
Culinary Aide
Central Baptist Village
Norridge, IL
01.2023 - 01.2025
- Provided compassionate, individualized dining care to more than 120 residents, honoring each resident's dignity and unique preferences.
- Administered meticulous, high‑quality meal service directly at residents' homes, thereby increasing comfort and satisfaction scores by 15% as measured by resident surveys.
- Cultivated a collaborative, uplifting workplace that encourages teamwork and continuous improvement, resulting in a 20% increase in staff engagement and a 10% reduction in turnover.
- Spearheaded hands‑on cooking demonstrations and expertly organized catered events, thereby raising resident engagement rates by 25% and enhancing community spirit.
- Excelled in fast‑moving, dynamic environments while consistently upholding exceptional service standards, maintaining 100% compliance with state health regulations and safety protocols.
- Supported kitchen staff in food service and dishwashing tasks to maintain cleanliness.
- Assisted in meal preparation by following recipes and maintaining ingredient quality.
Education
High School Diploma -
Theodore Roosevelt High School
Chicago, IL04.2024
Skills
- Call center experience
- Complaint handling
- CRM software
- Teamwork
- Customer service
- Problem-solving
- Time management
- Organizational skills
Languages
English
Native or Bilingual
Timeline
Service Experience Representative
Nordstrom Rack
03.2025 - 06.2025
Culinary Aide
Central Baptist Village
01.2023 - 01.2025
High School Diploma -
Theodore Roosevelt High School