Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jephuneh Parado

Springfield

Summary

Dynamic Service Manager with a proven track record at Hy-Vee, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and training staff effectively. Skilled in multitasking and maintaining data integrity, ensuring operational excellence in fast-paced environments. Reliable and responsible, committed to fostering positive relationships and improving service delivery.

Overview

6
6
years of professional experience

Work History

Service Manager

Hy-Vee
11.2024 - Current
  • Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
  • Trained staff on best practices for product handling and customer engagement.
  • Resolved customer inquiries and complaints, enhancing overall shopping experience.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.

Food Service Worker

Taco Gringo
11.2022 - 10.2025
  • Provided exceptional customer service, ensuring satisfaction during high-volume meal periods.
  • Operated kitchen equipment safely and efficiently, maintaining cleanliness and organization.
  • Trained new employees on operational procedures and safety protocols for optimal performance.

Encoder

Department of Health of the Philippines
03.2020 - 06.2022
  • Collaborated with healthcare professionals to ensure data integrity and completeness.
  • Processed health data entries with high accuracy and attention to detail.
  • Monitored data entry performance, identifying areas for process enhancement.

Education

Bachelor of Science - Hotel And Restaurant Management

St. John Paul II College of Davao
Davao City, Philippines
03-2018

Skills

  • Positive attitude
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible

Timeline

Service Manager

Hy-Vee
11.2024 - Current

Food Service Worker

Taco Gringo
11.2022 - 10.2025

Encoder

Department of Health of the Philippines
03.2020 - 06.2022

Bachelor of Science - Hotel And Restaurant Management

St. John Paul II College of Davao
Jephuneh Parado