Bank Specialist – Phones and Chat
USAA
- Taking incoming calls for banking check/savings
- Submitting fraud claims
- Simple servicing calls
- Credit card processes
Jennifer Waters
Bolingbrook
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
|ds and enhance service quality.
Work History
Medical Claims Examiner
Firstsource Solutions
Rockford, IL
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Reviewed claims for accuracy before submitting for billing.
- Accurately processed large volume of medical claims every shift.
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
Supervisor
Rail Europe
Des Plaines, IL
- Supervised, guided and developed teams of 8-17 staff, including Live Chat, Web and Phone Travel Consultants.
- Completed multiple projects efficiently and on time, achieving 95% satisfaction rating for customer issue resolution.
- Developed procedural processes for Live Chat on the Website.
- Coached travel consultants to align with company policies and procedures.
- Assisted with other aspects of the company. (Can discuss these other areas.)
Education
Associate of Science - Travel
Southeastern Academy of Travel And Tourism
KissimmeeSome College - Medical Billing And Coding
US Career Institute
Skills
- Customer Service
- Medical Insurance Claims Processing
- Data Security Procedures
- Meticulous Recordkeeping
- Knowledgeable in Microsoft Office
- Telephone Etiquette
Timeline
Bank Specialist – Phones and Chat
USAA
Medical Claims Examiner
Firstsource Solutions
Supervisor
Rail Europe
Some College - Medical Billing And Coding
US Career Institute
Associate of Science - Travel
Southeastern Academy of Travel And Tourism